Pandora Rings Return Policy (Full Guide)

Pandora Rings Return Policy

Do you know what Pandora rings return policy is? Well, you are at the perfect place to find the answer to such a question.

Pandora is one of the most popular jewelry retailers and its products are sold in plenty of countries around the globe. With a wide selection of bracelets, rings, necklaces, pendants, and earrings, it is one of the best places to buy jewelry and other related accessories.

What should you do if you want to return a Pandora ring? Pandora’s return policy allows you to return your ring up to 30 days after purchasing it for an exchange/refund.

Read on to find out more about Pandora’s return policy and find answers to some common questions you might have about it. Happy reading!

What is Pandora’s return and exchange policy for rings?

Pandora’s return policy allows you to return most items, including rings, purchased from the retailer if you don’t want them anymore. According to the policy, the items must be in their original condition and can be returned within a certain period after the purchase date.

According to the policy on their website, that period is 30 days for exchanges and 7 days for refunds. Whether you’ve purchased your ring from Pandora’s online shop or one of their stores, you can return it as long as it is in its original condition and not damaged in any way.

One thing to note here is if you’ve purchased products in bundle sets, the whole set must be returned.

Another thing to keep in mind is that no refund is offered on sale items. Items bought from Pandora’s online store can only be exchanged for a different size of the same item. Sale items bought from their physical stores can not be exchanged or returned for a refund.

Moreover, Pandora does not accept exchanges via mail. You’ll need to visit the store and return the original item. You can exchange the returned item with another item of equal or greater value.

To return your ring to Pandora, you’ll need to initiate the return process and follow the steps mentioned on their website (which we’ll cover later).

Your ring or any other returned item will be inspected upon reaching Pandora’s warehouse before the refund or exchange process is started.

Read also >> Pandora Return Policy For Christmas (Complete Guide)

How long does Pandora take to process refunds?

Once Pandora receives your returned ring (or another item), it can take them up to 3 business days to process it. If you’ve opted to return your ring and get a refund from Pandora, you’ll have to wait for 3 to 5 business days more to receive it.

Pandora states that all refunds are credited to the purchaser’s account within 14 days after initiating the return process.

The time taken for the refund to be issued and deposited also depends on your bank provider. Also, your refund can be possibly delayed during peak season or bank holidays.

How will I get my refund from Pandora?

You might be wondering how you’ll get your refund from Pandora. The retailer will issue you the refund via the same method you originally used to purchase the ring.

When you apply for a refund, bear in mind that you’ll only be getting the amount you paid for the ring. Any shipping charges you paid to get the ring delivered are non-refundable.

According to Pandora’s website, PayPal purchases will be issued a gift card.

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How do I return my ring to Pandora?

Currently, Pandora offers customers two methods for returning their items for exchanges and refunds: mail or in-store. Damaged or defective items can only be returned via mail.

While the return policy might slightly differ for Pandora stores in other countries, US customers can return items purchased online to one of the retailer’s stores.

So if you want to return your ring and get an exchange or refund, you can send in the ring via mail or visit one of Pandora’s stores. Find out more about the return process in the next section.

What is the process for returning my ring?

Returning your ring by visiting a Pandora store is simple. Just bring along the original packing slip or the email receipt and the staff will initiate the exchange/refund process.   

For returning your ring by mail, the process is slightly lengthy.

Here, we’ve broken it down into steps:

  1. Acquire the return form and fill in all the required details.
  2. Pack your ring along with the form, affix the included prepaid UPS shipping label, and drop off the package to one of the following locations: nearest UPS store, UPS Customer Center, or UPS Authorized Shipping Outlet. There will be no shipping costs.
  3. You can also ship the package using some other shipping method but at your own expense. You can find the mailing label here.
  4. Wait for Pandora to process your return for an exchange/refund.

Is a receipt required to return a Pandora ring?

Pandora does require a receipt as valid proof of purchase to process returns. You will need a receipt if you want to return your ring to one of Pandora’s physical stores.

If you want to exchange your ring but don’t have the receipt, Pandora can exchange the ring at the current price at its discretion.

If you purchased your ring using a gift card, you’ll need a valid proof of purchase in order to return it.

Which Pandora items can’t be returned?

Pandora has a lenient return policy that gives buyers plenty of time (up to 30 days) to make up their minds about returning the item they’re unsatisfied with.

While many jewelry items such as rings, necklaces, pendants, and bracelets can be returned, there are certain items that can not be returned.

These include items that have been damaged by the buyer after they were purchased. Moreover, pierced earrings such as earring pendants can’t be returned due to hygiene reasons.

Any items purchased during last chance and clearance sales are also not eligible for exchange/refund.

If you have some Pandora gift cards or e-gift cards that you would like to return, Pandora won’t entertain your request since these are non-returnable as well.

Pandora Rings Return Policy FAQs

Here, we’ve collected answers to some other related questions you might have about Pandora’s return policy for rings.

I still haven’t received my refund from Pandora after returning my ring. What do I do?

According to Pandora, it takes them up to 3 business days to process your return and an additional 3 to 5 days for you to receive the refund.

You’re sure to receive your refund within 14 days of initiating the request. Pandora keeps you updated about the process by sending out emails about the status of the return.

However, if you’ve still not received your refund for the ring you returned, contacting Pandora’s customer service representatives would be the best course of action.

Can I return a ring I purchased online to one of Pandora’s stores?

US buyers can easily return a ring purchased online by visiting one of Pandora’s many stores. Mailing it to Pandora is another option for returning the ring.

But for other countries, Pandora’s return and exchange policy might be different and you might be required to return the ring to Pandora’s online store if that is where you purchased it from.

If you’re unsure about the return policy in your country, check out Pandora’s website for return and exchange regulations for your country.

Can I return a ring that I purchased during a sale?

Yes, you can return a ring to Pandora you purchased during a last chance or clearance sale. But do check out Pandora’s return policy for sale items.

According to the policy, sale items can be exchanged but you can not be offered a refund. And if you opt to exchange an item, you’ll only be allowed to pick the same one but in a different size.

Pandora’s return policy for sale items is perhaps not as lenient as we’d like it to be so it is better to carefully check the size and other details of a sale item before buying it.

Final thoughts

To sum it up, Pandora has a good return policy in place that allows buyers to send back jewelry items including rings they’re not satisfied with, and get an exchange or return.

Returning a ring to get an exchange/refund is simple and can be done via mail or by visiting one of Pandora’s stores.

We hope you found this guide about Pandora’s return policy for rings helpful and informative. Thank you for reading!



Lindsey graduated with an MBA in 2009. Since then, Lindsey has worked in the retail and consumer service industry as a manager, advisor, and marketer. Lindsey is also the head writer and Co-founder of Lindsey is based in Morgantown, West Virginia.

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