Pandora Return Policy For Christmas (Complete Guide)

Pandora Return Policy Christmas

Lindsey, do you know what Pandora return policy for Christmas is? This is one of the questions our readers ask a lot. Well, we´ve got you covered.

Most major retailers have a unique return Christmas policy during the holiday season, including Pandora.

Pandora’s holiday return policy provides you with an extended amount of time to exchange or return the jewelry. In most other respects, the Pandora Christmas policy is the same as its regular return policy.

For a complete guide to Pandora’s holiday return policy, keep reading.

Pandora’s Holiday and Christmas Return Policy

Pandora’s holiday return policy allows most Pandora products purchased within the holiday window to be returned by January 31st.

As such, products purchased during the holiday window have an extended return policy in comparison to the return policy for the rest of the year.

Holiday Window

Holiday shopping begins way before December. As a result, any item purchased between November 1st and December 31st has an extended return window. Items purchased during this time are eligible for return until January 31st.

In other words, you have until the last day of January to return any product that was purchased between November 1st and December 31st.

This gives you and your gift recipients plenty of time to try out the product and return it or exchange it for something else.

What You Need

In order for products to qualify for the holiday return, the person returning the product needs a receipt. Of course, Pandora understands that it’s embarrassing and tacky to give a gift recipient the receipt with the price posted. As such, a gift receipt works as well.

In addition to the receipt itself, you will need everything included in the box to return the product. For example, you need the original box and all jewelry included.

If the jewelry comes in a set, all individual pieces are required for a return.


Pandora’s holiday policy is comprehensive, but it has some written exceptions, such as products that cannot be returned at all.

Most notably, Pandora does not accept any returns on earrings. Returning earrings is unhygienic, and Pandora does not accept earring returns at any time throughout the year.

If earrings are defective due to a manufacturing error, the earrings are protected by the warranty, though. Defective earrings are eligible for repair or replacement.

Something else to keep in mind is that some Pandora products are purchased at retailers that sell a variety of brands. If the Pandora piece was purchased at one of these retailers, the Pandora return policy will not apply.

You must look at that retailer’s holiday policy instead. At most retailers, the holiday return policy extends until January 31st.

Read also >> Pandora Rings Return Policy (Full Guide)

How to Return an Item to Pandora

If you wish to return an item to Pandora, you have two options to do so. You have the option to return the product in-store or mail it in.


The in-store method is the fastest. All you need to do is bring the item and its matching receipt to your closest Pandora location.

If you purchase the item online, make sure to bring the packing slips or e-mail invoice. That Pandora location will issue a refund to the original payment used to pay for the product.


If you don’t have a Pandora store in your area, return products through the mail-in option instead. All products purchased online come with a prepaid UPS shipping label for returns.

If you did not purchase the item online, you can always contact Pandora Jewelry Customer Care Center for help. They will provide you with a shipping label.

Once you have the sticker, package up all of the contents of the box. Add everything that came in the original box or purchase, including receipt, invoice, jewelry set, etc.

Place the packing label on the outside of the package and drop it off at your closest UPS store. Address the package too:

9250 N Royal Lane

Suite 100

Irving, TX 75063

You’ll need to wait a few days for the product to arrive at the facility. Once it has arrived, allow the product to be inspected and processed within three days.

It may take between three and five additional business days for the funds to hit your account.

  • Save an Average of $350* on Lab-Created Diamonds
  • James Allen is the leader in online diamond sales

How to Exchange an Item at Pandora

Whenever you are returning a product, you also have the option to return it through an exchange instead of a refund.

If you want to exchange an item at Pandora, you must visit an in-store location. Pandora does not accept exchanges through the mail-in option.

All you need to do is visit a Pandora location. Bring your original receipt and all included items. You can exchange your current item for another item of equal value.

If the item you want instead is of lesser value, the rest will be credited as a gift card. If the new item is worth more, you will need to pay the difference.

Pandora’s Regular Return Policy

Pandora’s regular return policy is very similar to the holiday return policy. The main difference between the holiday and regular policy is the return window. 

Outside of the months of November and December, all products need to be returned within 30 days of the original purchase. As a result, you do not have an extended window for the rest of the year like you do during the holiday season.

Through Pandora’s regular return policy, you still have the option to return the product for a refund or exchange.

Refunds can be issued through in-store or mail-in options, but exchanges can only be issued through in-store locations.

Keep in mind that there are some exceptions to Pandora’s regular return policy. Just like with the holiday return policy, earrings are not eligible for return for hygienic reasons.

Additionally, you will have to check with the retailer’s individual return policy if you purchase the Pandora product from a retailer that sells many brands.

What If My Pandora Jewelry Is Defective?

If your Pandora piece is defective or damaged due to a manufacturing error, then it is protected by Pandora’s warranty.

All Pandora products fall under this warranty, including earrings. Silver and gold items have a two-year warranty, whereas all other materials have a one-year warranty.

With this warranty, all items can be repaired or replaced if they are damaged and defective due to a manufacturing warranty. As such, ask about the warranty if the item is defective and outside of its return window.

FAQs About Pandora’s Holiday Return Policy

When is the holiday return window?

Any items purchased during the months of November and December have uyntil the 31st of January be returned.

As such, the holiday return window begins on November 1st and ends on January 31st.

Why can items be returned through Pandora’s holiday return policy?

Items can be returned through Pandora’s holiday return policy for a variety of reasons. For example, you can return products simply because you want something else or because you change your mind.

You cannot return Pandora products that you have damaged due to negligence or error.

Can I return Pandora earrings?

No. You cannot return Pandora earrings any time of the year.

Can I return Pandora after 30 days?

It depends. Under the regular policy, you only have 30 days to return a Pandora product. With the holiday return policy, you have until January 31st to return the product.

What if I don’t have the original receipt?

If you do not have the original receipt or a gift receipt, you cannot return your Pandora product.

Make sure to keep up with the receipt and all accompanying materials to ensure a quick and easy return.

What if it is outside the return window?

If a Pandora product is outside of the return window, it is no longer eligible for return. Items that are defective may be eligible for the warranty, though.

Can I return part of a set and keep the other parts?

No. If you have purchased a Pandora set, the entire set must be returned or exchanged.

If you are only interested in one piece of the set, you can always ask if the piece is sold individually. If so, return the set and buy the piece individually.

Final Thoughts

Pandora’s holiday return policy allows you a longer amount of time to return products during the holiday season.

Any item purchased between the months of November and December have until January 31st to be returned.

This extended return policy provides your gift recipient time to try out the product and return it or exchange it if desired.

Just make sure to have the original receipt and the gift receipt. Without this receipt, the product is not eligible for return.



Lindsey graduated with an MBA in 2009. Since then, Lindsey has worked in the retail and consumer service industry as a manager, advisor, and marketer. Lindsey is also the head writer and Co-founder of Lindsey is based in Morgantown, West Virginia.

Recent Posts

error: Content is protected !!