Pandora Return Policy Online (Do They Have One?)

Pandora Return Policy Online

Pandora has some beautiful jewelry to buy for yourself or as a gift. As an added bonus, you can do all of your shopping online right on their website, but can you return purchases made from Pandora online?

Pandora’s return policy for items purchased online states that almost any merchandise can be returned via mail or to a physical store location within thirty days of purchase with a valid receipt.

In this article, we will review how to return an item from Pandora, how you will receive your refund, as well as which products are nonreturnable, and much more.  

How Do I Return an Item Purchased from Pandora Online?

You can return virtually any product you purchase from Pandora’s website by either mailing it back to the returns department or visiting a physical Pandora store in person.

For items returned to a physical store, bring the product along with the email invoice and/or packing slip as your proof of purchase. Inform an associate that you would like to make a return and they will be able to process the return right there.

If you need to mail your return because you are not able to visit a Pandora store, you need to fill out a return form that includes information such as the item’s product number, how many you wish to return, and why you are returning the items.

Pandora will provide you with a prepaid label to place on your package.

Ship your return to Pandora’s returns department in Irving, Texas via UPS. Once Pandora receives your return, it can take up to three days to process the return and initiate a refund.

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How Will I Receive My Refund for My Pandora Online Return?

When you return a product purchased from Pandora online, you will receive a full refund for the product in the same form of tender with which you originally paid.

Shipping charges are not refundable, but return shipping is paid by Pandora.

If you paid for your Pandora online purchase with a credit or debit card, it could take up to five days for the refund to show up in your account. For purchases made by gift card, you will be issued a new gift card in the amount of the refund.

If you paid for your Pandora online purchase with a PayPal account, Pandora will not reimburse that account.

Instead, you will receive a gift card in the amount of your refund. Gift cards can be immediately issued in your make your return in a store or will be mailed to you if you send your return by mail.

What Pandora Online Products Are Nonreturnable?

While almost all Pandora products are eligible for returns, there are a few that are not accepted for returns. Any item marked as clearance or last chance cannot be returned to Pandora.

Likewise, gift cards whether physical or digital cannot be returned or exchanged for cash.

If you need to return an item that was purchased from Pandora’s website, you will receive a refund only for the product itself; the original shipping charges are not refundable.

Returns to Pandora may also be rejected if the product has been used, worn, or is not in its original condition. Pandora has a strict thirty day return policy, so any items attempted to be returned outside of this window will be rejected.

Pandora also requires proof of purchase with returns, so items shipped or brought into a store without a receipt will not be accepted for a return.

Pandora also reserves the right to refuse a return to anyone at any time at their discretion.

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Can I Return a Gift from Pandora Online?

If someone gave you a gift that they bought from Pandora’s website, you can return it as long as you have the gift receipt. You can bring it into any Pandora store and return the product for a refund in the form of a gift card for the amount the gift giver paid.

Alternatively, you can exchange the gift for any item of similar value.

If you mail in your gifted Pandora product to return, the person who purchased the gift will receive the refund in the same form of tender with which they paid.

So, if mailing back the gift is your only option, you may want to get in touch with the gift giver so they can arrange to purchase a piece you do want.

If you are buying an item from Pandora online to give as a gift, do not forget to give the recipient the gift receipt. Without the receipt, they cannot return or exchange the product if they do not like or want it.

How Do I Return Defective Products Purchased from Pandora Online?

If you received a defective or damaged product from Pandora online, you can only return it by mailing it back to Pandora.

They will not accept returns of defective items in any physical store location. On your return form, make sure to fill out the appropriate reason for return code that indicates damages or defects in your purchase.

You can only receive a refund for your purchase. If you wish to exchange the defective or damaged product for a new one that is in good condition, you will need to purchase it again.

Any details about the nature of the defect or damages will help Pandora’s quality assurance team appropriately record the incident for their inventory.

They will also be able to check other products within the same line to make sure that they are not also defective before sending them out to other customers.

Despite any damages to your purchase, always make sure to package your return carefully so that no further damage comes to the product that would invalidate your return.

Can I Exchange Products Purchased from Pandora Online?

If you would rather exchange what you bought from Pandora online instead of returning it for a refund, you may do so if you bring the originally purchased product into a physical store location.

Pandora will not accept exchanges made via mail – instead they will process a full refund and give you your money back.

If you want to make an exchange, you can only choose an item that is of the same value or a higher price than the one you originally purchased. If you choose an item that is more expensive, you will be required to pay the difference. You cannot exchange your Pandora online item for another item of lesser value because you will not receive the difference in a refund.

Shipping charges will not be included in the value of the item when considering the value of the exchange.

If you do not have access to a physical Pandora store, your best option is to return the original item and then make a new purchase for the item you would have chosen in the exchange.

Can I Return Pandora Online Products If I Paid with Klarna?

Pandora has partnered with Klarna so that you can set up payments in installments for any of your online Pandora purchases.

If you used Klarna to pay for your Pandora online purchases, you can return these products either in any participating physical store or via mail.

If you want to return in person, call ahead to make sure the store will accept Klarna returns.

If you send your return in by mail, Klarna will reimburse the payments you have already made to the same account which you paid with, and they will cancel any future payments.

If you have any questions about your Klarna refund, you can contact Pandora’s customer service department or Klarna regarding your account.

Make sure to have your Klarna account number, payment information, and Pandora order number to help facilitate the return process.


If you make a purchase from Pandora’s website that doesn’t quite satisfy your jewelry needs, you can easily return it to the store either in person or by mail.

Return your purchase to Pandora within thirty days accompanied by proof of purchase in the form of a receipt, packing slip, or email invoice.

Pandora will allow you to return almost any item including gifts, defective items, and those paid for with Klarna.

You should receive your refund in the same way that you originally paid for the item minus the cost of shipping.



Lindsey graduated with an MBA in 2009. Since then, Lindsey has worked in the retail and consumer service industry as a manager, advisor, and marketer. Lindsey is also the head writer and Co-founder of Lindsey is based in Morgantown, West Virginia.

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