North Face Backpack Lifetime Warranty (How It Works + Claims)

North Face Backpack Lifetime Warranty

Do you know what The North Face backpack lifetime warranty is? Well, you are at the perfect place to find the answer to such a question.

North Face provides a line of quality backpacks that are durable and can last a very long time. However, there are a few instances when manufacturer errors can cause your amazing backpack to be faulty.

In this case, you want to take advantage of the company’s lifetime warranty.

North Face offers a “limited” lifetime warranty to customers. This warranty lasts the entire life of the backpack, protecting you from manufacturer errors in production or faulty materials.

North Face strongly stands by its products, ensuring customers can feel confident with every purchase made and a warranty that is easy to understand.

What is North Face’s Backpack Lifetime Warranty?

If you purchased a backpack from North Face, you are entitled to a limited lifetime warranty.

This means that your backpack is covered for the duration of its lifetime from manufacturer defects during production or in the materials.

While it doesn’t happen often, there are the occasional errors caused by employees while working on products while in the manufacturing stages.

It is these errors that can be claimed under North Face’s backpack limited lifetime warranty. 

What About the North Face Renewed Backpacks?

North Face offers its customers an amazing way to purchase their products at a lower-than-normal price while doing a favor for our planet.

North Face’s Renewed Store sells gently used North Face products, keeping them from making their way to the landfill. 

At these stores, customers can shop from items that have been inspected, repaired, and renewed to close to perfect condition. 

The Renewed backpacks are not given the same warranty as brand-new backpacks, but you still get something. These backpacks come with a one-year limited lifetime warranty.

This offers the same protection as the other warranty, keeping customers safe from manufacturer defects and errors, but only for 12 months.

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Warranty Limitation and Exclusions

Like any other brand, North Face’s lifetime warranty has a list of limitations and exclusions to keep the company safe from overuse or abuse of this offer.

North Face’s warranty can be void for the following reasons.

  • You do not reside in the US or Canada
  • Accidental damage
  • Negligence by owner
  • Typical Ware and Tear
  • Loss or theft of Backpack
  • Fading of color or loss in material strength over time
  • Someone other than the original owner tries to claim the warranty

The company has the right to review each backpack to determine whether or not the warranty is valid. 

How to File a Warranty Claim for a North Face Backpack

If you feel your backpack is damaged or faulty due to manufacturer error, you can quickly file a claim by printing up the claims form off the company’s website and mailing it to their claims department.

On the form, you will be asked to provide the following information.

  • Name
  • Address
  • Phone Number
  • Email Address
  • Where you purchased the product
  • Reason for Return
  • Pre-Authorization approval- If your product is not covered under warranty, you can agree to have it repaired for a fee.
  • Product return replacement request- If the product is covered under warranty but cannot be repaired, would you want it replaced (with an equivalent item) or the old product returned?
  • Signature 

You can access the claims form on the North Face website under the Warranty tab.

US Residents Should Mail the Claim Forms to:

  • The North Face Warranty Repair Department
  • 510 Crystal City Hwy, Suite 7
  • Uvalde, TX 78801

Canadian Residents Should Mail the Claims form to:

  • 3260 Rue Guenette Saint-Laurent, Quebec
  • H4S 2G5

What to Check for Before Shipping Your Backpack Out

When you are sending your backpack to North Face to cash in on a warranty claim, you must make sure to include and complete everything required in order to get repairs or a replacement.

  • The original Receipt
  • Show order information from online purchases
  • You must be the original owner of the backpack.
  • The backpack has to be clean (dirty backpacks will be returned or cleaned for a fee)
  • It is free from alterations.

Is Shipping Free for Warranty Claims?

The customer is responsible for pre-paying for shipping when sending their backpack to the North Face claims department.

It must also be covered by insurance. Without the insurance, you are not covered in the event your product is lost in transit or during the return process.

How to Find Your Warranty Status

Once your backpack has arrived at the North Face facility, the company will send you an email to let you know they received your package, and they will give you an update on the warranty status.

You can check back with them at any time to see what is happening with your backpack and the status of the claim.

How Long Does It Take for Claims to be Approved? 

Once you file your warranty claim and your backpack is approved for your warranty, you can expect to receive a repaired backpack or a replacement within about 6-8 weeks.

This information will be sent to you in an email, giving you the ability to follow up on everything. 

If your backpack was dirty when you sent it to the company, you might end up waiting a few more days as they will clean it thoroughly. It can also be backed up if they have a lot of repairs to make at that time.

What if my Backpack Isn’t Covered Under Warranty?  

Even if your backpack isn’t covered under warranty. It can still be repaired by the company for a fee.

You can also choose to give the used backpack to the company so they can clean them up, repair them, and reuse them.

Even if the backpack is in really poor condition, it can still be torn apart and used to create a new item.

All of these are eco-friendly options that provide you the ability to upcycle unused backpacks, allowing you to do your part to lessen your carbon footprint on the world. 

What is the North Face Buckle Replacement Service?

Small parts of backpacks can easily break or fall off, especially little plastic parts such as buckles on a backpack.

If you have a North Face backpack that is sans a buckle, you can easily contact the company to request a replacement. 

If your backpack is missing a buckle or the buckles are broken, you can request a new one be sent to you by the company.

To do this, you must send them your name, address, a picture of your backpack, and a photo of the buckle or lack thereof. 

Is it Hard to Get North Face to Honor the Warranty on a Backpack?

Most customers agree that North Face makes it fairly simple to submit a claim for a warranty on any of their backpacks.

Customer service is typically friendly and helpful and ensures you get the guidance you need.

Unfortunately, many people complain about how long it takes to get their products back, requiring many to purchase a backup bag while they wait. 

Summing Things Up

North Face provides a generous warranty on their backpacks, giving customers the ability to get free repairs in an instance where the item becomes unusable due to no fault of their own.

This warranty covers the backpack for its entire life and can be easily obtained through a simple request process. 



Lindsey graduated with an MBA in 2009. Since then, Lindsey has worked in the retail and consumer service industry as a manager, advisor, and marketer. Lindsey is also the head writer and Co-founder of Lindsey is based in Morgantown, West Virginia.

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