Nordstrom Rack Holiday Return Policy (What You Need To Know)

Nordstrom Rack Holiday Return Policy

Do you know what Nordstrom Rack’s holiday return policy is? Well, you are at the perfect place to find the answer to such a question.

When buying for the holidays, it’s natural to be concerned about the return policy, especially if you’re not sure about a gift.

When buying from a higher-end store like Nordstroms or Nordstrom Rack, knowing the holiday return policy is important for peace of mind.

Nordstrom Rack has a regular return policy of up to 45 days, but like many stores, they have an extended policy in place for the holidays.

This article explores the details of the Nordstrom Rack Holiday Return Policy, and the information you need to navigate it.

What Is The Nordstrom Rack Holiday Return Policy?

While there’s no official report on their website, major consumer bloggers like the Krazy Coupon Lady say that, as of 2021, Nordstrom Rack is offering an extended return period for items purchased.

The latest stated holiday return policy for Nordstrom Rack says that items purchased between October 18th and December 24th can be returned for a full return any time between their purchase date and February 7th.

This gives customers anywhere between 45 and 112 days to make returns on holiday season purchases and receive a full refund.

How is The Holiday Return Policy Different From the Regular Return Policy?

The regular return policy, which is in place for all purchases between December 26th and October 17th, gives a maximum of 45 days for returns to be made for a full refund.

Between 45 and 90 days, you may still submit your returns for a refund, but if the return is accepted, you will only receive a partial refund – Generally 50% – with the rest being deducted as a ‘Late Return’ Fee of sorts.

Why Is There A Different Policy For The Holiday?

Nordstrom Rack, like many other retail stores, offers an expanded window for their holiday return policy for the sake of both customers and, to some extent, employees.

Many retail stores experience a higher volume of sales between Mid-October and Christmas, with a corresponding volume of returns.

The expanded window allows for returns to be made over a longer period of time, reducing some of the stress on the staff who process the returns both in-store and at designated locations for shipped returns.

In addition, this larger window allows customers to purchase Christmas gifts with fewer concerns about buying the wrong thing and being unable to return it.

This is particularly important for clothing purchases, where determining the right size can be difficult.

What Else Do I Need To Know About Making a Holiday Return?

When making a return to Nordstrom Rack, whether it’s a holiday return or otherwise, you need to make sure of the following:

– You’ll need a receipt or other proof of purchase.

– Items must be returned in their original packaging, including hangars, tags and boxes, where applicable.

– Items must not be worn, damaged, or otherwise altered in any way

– Items marked Final Sale or Non-Returnable cannot be returned for a refund or an exchange.

–  All Beauty Products are considered Final Sale

You should also know:

– Nordstrom Rack does not offer exchanges at this time.

– Items purchased from Nordstrom can be redeemed at Nordstrom Rack

– Refunds will be made to your original method of payment, or in the form of a Nordstrom Gift Card.

Items Eligible for returns include:

– Clothing

– Footwear

– Accessories (bags, watches, sunglasses, and jewelry

– Leather Goods

– Home Items

Bulk returns may be refused, or the number of returns permitted may be limited. Nordstrom Rack also reserves the right to refuse returns made by a suspected reseller.

What If I Need To Return Something That’s Damaged Or Faulty?

Items that are returned in poor condition may not be accepted. Among other things, you’ll need to provide some form of assurance that the issue is caused by a manufacturing defect or poor handling prior to purchase.

Items showing signs of being worn or damaged through improper handling after purchase will not be accepted for a return or a refund.

How Do I Make A Return To Nordstrom Rack?

Returns can be made either by returning the items in question directly to a store or mailing them in.

This is true even for items that have been purchased or transported out of the United States to locations such as Canada.

Returns Made In-Store:

Returns made in-store are free unless assessed a late return fee for a return after 45 days.

Bring your return to any open Nordstrom Rack or Nordstrom store, along with the original receipt or other proof of purchase.

You can make your return at any register or using Customer Service or Express Service.

Once the return is processed and approved, the funds will be returned, or a gift card issued for the amount.

Returns Made By Mail:

Go online and fill out the Returns form.

You’ll be emailed a Return Shipping Label to print out and use for mailing your items. If you don’t have easy access to a printer, you can show the digital code at your local post office and they’ll print the label for you.

Mail in your items. You may want to use a service with a tracking service in place, to be sure when they arrive.

Items may take a few days to reach their destination.

Nordstrom and Nordstroms Rack do not offer repayment of shipping services or the cost of shipping labels.

What Happens After I Make a Return?

With in-store returns, the return can be processed immediately, and the refunds or other recompense made.

For returns that are mailed in, it may take as many as 10 to 14 business days for the return to be processed. At this point, you can call Customer Service to ask about the status of your return.

If your return is accepted, the funds should be available within 5 to 7 business days.

What If I Had My Items Shipped to Canada Or Somewhere Else?

If your items have been shipped across the border to a location like Canada, you can still contact Customer Service.

As long as you have your order number from your packing slip or order confirmation email.

There is a greater shipping cost for returns made across borders, as they include international fees and sometimes import or export fees.

For countries other than Canada, you may need to email or call Customer Care to arrange the details of making a return, if it is possible.

While Canada does have its own Nordstrom and Nordstrom Rack stores, items purchased online or in the United States are not eligible for in-store returns to these locations.

Does The Return Process Change If I Use a Service Like Klarna Or Afterpay?

Nordstrom Rack does accept services like Klarna.

If you make returns on items paid for with Klarna, then the returns will be refunded to your account.

In the case of a partial return or a partial refund, the amount may be applied to your Klarna balance to reduce the amount.

Frequently Asked Questions

When it comes to Nordstrom and Nordstrom Rack, there is often confusion about the difference in policies between the two.

What Is The Difference Between Nordstrom And Nordstrom’s Rack?

There are a few differences between Nordstrom and Nordstrom Rack.


Nordstrom is a high-quality department store, known for both its high-end items and its attention to the shopping experience.

Stores include luxuries in terms of seating and accommodation, and some even have restaurants attached.

Nordstrom employees are also focused on adding to the customer experience with personalized service.

The downside: Nordstrom stocks a lot of high end designer brands, but at corresponding prices.

Nordstrom Rack:

Nordstrom Rack is considered by some to be the ‘clearance branch’ of Nordstrom, in that it offers items that are off-season or didn’t sell at the regular Nordstrom store.

Nordstrom Rack carries all the same brands as Nordstrom, but at reduced prices, sometimes decreased by as much as 70%. However, they don’t always carry the same range of sizes and colors as their counterpart.

Nordstrom Rack offers excellent customer service, but they don’t add the luxury extras, such as extra seating or in-store restaurants.

Nordstrom Rack also doesn’t have customization services available onsite, the way that Nordstrom stores do.

Despite being considered the ‘Clearance’ store of Nordstrom, Nordstrom Rack has its own clearance section, where you can find prices even further reduced.


Nordstrom is a place where you shop for the experience of luxury, as well as top-of-the-line fashions and accessories.

Nordstrom Rack is a place where you shop for better bargains on high-end items, with less focus on a high-end experience to go with it. It’s a better place to shop if you happen to be on a budget or feeling economical.

Either way, they’re both considered excellent stores with great products from well-known designers. If you’re looking for anything under a designer label, then either one of these stores can probably offer you something to match your tastes.

What Is The Difference Between Nordstrom And Nordstrom’s Rack Return Policies?

Nordstrom Rack has a set 45 day return policy to be eligible for a full refund, with an extension of 90 days for a partial refund.

Nordstrom, on the other hand, has no set time limit for returns.

Nordstrom Return Policy:

Nordstrom offers no set time limit for returns. Instead, returns are handled on a case by case basis, regardless of the length of time since the purchase was made.

To make a return, you’ll need some proof of purchase, such as the receipt or order number.

Items must be in their original condition, with tags still attached.

Items cannot show signs of wear or alteration that was not done in-store.

If items are damaged, they cannot be returned for a refund unless proof can be provided that the damage is related to manufacturer error or improper in-store handling or shipping.

Items can be returned in-store, through a drop-off, or by mail. For returns that are mailed in, a Return Label will be provided after filling out the online Return Form.

Nordstrom reserves the right to refuse returns at their discretion, to prevent the return policy from being abused.

Due to the liberal nature of their return policy, Nordstrom does not have a separate return policy in place for the holidays.

Final Thoughts

The Nordstrom Rack return policy for the holidays isn’t as expansive as the return policy for Nordstrom, but the bargains offered make up for it, and the holiday policy still offers an extended time frame, so you can buy gifts for family and friends without worry.

Whether you’re a last minute shopper or plan ahead, Nordstrom Rack will give you plenty of time to make any returns and exchanges you need.



Lindsey graduated with an MBA in 2009. Since then, Lindsey has worked in the retail and consumer service industry as a manager, advisor, and marketer. Lindsey is also the head writer and Co-founder of Lindsey is based in Morgantown, West Virginia.

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