Mejuri has some beautiful and unique pieces of jewelry with stores located around the world. With such a vast reach, you would think that they would have an excellent return policy to match.
Mejuri allows for returns on certain items within thirty days of purchase with a valid receipt. There are benefits to Mejuri’s return policy, but there are also disadvantages that may make returns difficult or impossible in certain cases.
In this article, we will review why Mejuri’s return policy is awesome and why it’s not so great. We will also address questions regarding the policy including order cancellations and exceptions to the return window.
Table of Contents
5 Reasons Why Mejuri’s Return Policy Sucks
1. Nonreturnable Items
Although Mejuri allows returns on a lot of its products, there are certain items that are not eligible for returns.
Earrings that were used for piercing, gift cards, and monogrammed and engraved items cannot be returned to Mejuri.
Mejuri also reserves the right to refuse any return for any reason, so even items that seem to be returnable may be rejected if they are deemed unfit for returns by a Mejuri quality control inspector.
If you are ordering a monogrammed or engraved product, double check that the spelling and message/name are correct before placing your order because mistaken messages are not a valid reason to make a return.
2. Location Dependent Return Shipping Fees
For some Mejuri customers, return shipping on purchases that are mailed back to Mejuri’s returns department is covered by Mejuri, but other customers are not so lucky.
If you live in the European Union, Mejuri will deduct $20 from your refund to cover the cost of return shipping.
If you live in any other country other than those in the European Union, Canada, Germany, the United States, Australia, or the United Kingdom, you will be required to pay a $30 return shipping fee.
If you live in any of these countries, it would be well worth it to make certain that you are happy with your purchase before you complete the transaction unless you have the ability to return your item to a physical store.
3. Short Return Window
Mejuri only allows you to return purchases within thirty days of purchase, for items purchased online the window begins on the day of confirmed delivery.
They used to have a sixty day return policy but halved it recently for reasons unknown.
This can be difficult if you are looking to buy a gift for someone or are purchasing an engagement ring because the recipient will have less than thirty days to decide to keep the item unless you give it to them on the day you buy it.
It may be a good idea to plan out your purchases accordingly because there is little wiggle room for returning any objects once the thirty day return window has passed.
4. Unforgiving Policy on Mistaken Return Items
Everyone makes mistakes, but if you send back the wrong item for returns to Mejuri even if it something that didn’t come from the store, you’re not getting it back.
Mejuri will not ship back any items that were mistakenly sent to Mejuri, not even if you offer to pay for shipping.
Since Mejuri ships to countries around the world, there are various customs laws they need to keep straight and abide by.
Therefore, they cannot afford to waste time shipping back items to customers that are not purchases or repairs.
Word of advice: if you need to send in a return to Mejuri, triple check that you put the right product in the package before you send it out. Either way, you’re never going to see it again.
5. Potential for Courier Refusal of Return Shipment
Mejuri has a common issue with couriers refusing to accept packages for return even if you have followed all of the instructions for returns provided by Mejuri’s customer service support.
This can create a frustrating experience, especially if shipping back your return is the only option you have since there are no physical stores in your vicinity.
Usually, couriers that reject return packages to Mejuri are looking for a commercial invoice which they will not find on your return package because all of Mejuri’s commercial invoices are digital.
You may have to play mediator between Mejuri and the courier service until everyone has the information they need which can be a huge waste of time and patience.
6 Reasons Why Mejuri’s Return Policy Is Great
1. Flexible Return Method
Even though Mejuri’s return policy has its downsides, it also has a lot of great benefits. Perhaps, the biggest advantage is Mejuri’s flexibility with how you return unwanted items.
If you purchase an item online, you can return it to any physical store location or ship it back to Mejuri’s returns department.
If you purchase something in a store, you can’t mail it in to return it, but you can return it to any location anywhere.
Even if you don’t have a physical receipt, you can bring your online order confirmation email or packing slip into a store to serve as proof of purchase.
Mejuri will work with you to make sure you have the best return service possible.
Read also >> Pandora Rings Return Policy (Full Guide)
2. Short Refund Timeframe
You can expect a refund within a week of returning your items to Mejuri. Returns made at a physical store will yield faster reimbursements.
If you paid with cash, a gift card, or are returning a gift, you will receive your refund immediately. If you paid with a credit or debit card, your refund will only take three to five days to process and show up in your account.
Refunds shipped back to Mejuri’s returns department will be processed as soon as possible and you can expect a refund to hit your bank account within seven days.
If you have any questions regarding the status of your refund, you can contact Mejuri’s customer service department.
3. Free In-Store Returns
Even though you may have to pay to ship your return back to Mejuri, any returns made to a physical store location anywhere in the world are free.
Mejuri will not deduct any fees from your refund if you choose to return your purchases in person, even if the items were originally purchased online.
Additionally, customers who have mailing addresses in the United Kingdom, United States, Australia, Germany, and Canada can ship returns back to Mejuri for free.
Mejuri will provide you with a prepaid shipping label and no deductions will be made from your refund. These countries make up the majority of Mejuri’s customers, so most people do not have to pay for returns.
4. Exchange Options
If you would rather exchange your unwanted Mejuri product for a similar item of the same value, you can do so instead of making a full return.
Exchanges allow you to skip the unnecessary steps of returning, receiving a refund, and repurchasing another item. Exchanges can only be made at a physical store location, not via mail.
Exchanges follow the same rules as returns so there is a thirty day window and they must meet the qualifications of a return which means no engraved or monogrammed products.
If you decide to exchange your item for another of lesser value, the balance will be given to you as store credit.
5. Gifts Are Returnable
If you received a gift purchased from Mejuri and you’re not exactly crazy about it, you can return or exchange it for something else.
You must have a gift receipt to return it, but if you are missing proof of purchase, you can also use the order confirmation number that was sent to the gift giver.
If you choose to return the gift for a refund, you will receive your reimbursement in the form of a Mejuri gift card to be used later at your discretion.
Otherwise, you can choose another piece from Mejuri’s vast collection to exchange for the original gift you were given.
6. Refunds Are Made to the Purchasing Account
Some retailers will only allow you to return products for store credit or exchange your item for another piece of equal or greater value.
Mejuri is not one of those stores. Mejuri will refund you in the same form of tender with which you paid whether it’s cash, credit card, debit card, Klarna, or PayPal.
Even the online account services will be refunded to the original account, which is unusual for high priced jewelry stores.
Mejuri aims to ensure that its customers are satisfied with their experience even if they feel the need to return an item.
Aiding customers by refunding their original accounts helps ensure that they will buy from Mejuri again.
Mejuri Return Policy FAQs
Will Mejuri Refund Stolen Packages?
If you place an order from Mejuri and have it shipped to your address, it is your responsibility to make sure it is safe.
Once delivery of the package has been confirmed, Mejuri no longer considers the purchased item in their possession.
If it is stolen, Mejuri cannot issue you a refund for the item nor will they send a replacement.
In order to make a valid return to Mejuri, you need to send in or physically bring back the item for returns. Once they process the product, only then can Mejuri issue a full refund.
Are There Any Exceptions to Mejuri’s Thirty Day Return Window?
While Mejuri adheres to a strict thirty day return window for all returns and exchanges, there are ways to extend that timeframe.
Certain products come with the option to purchase a two year warranty which will cover replacements, repairs, and returns if you so choose.
Mejuri does not participate in any trade in or buy back programs so your only options for returns are to stay within the thirty day window or purchase a two year warranty and return the item within that timeframe.
Any attempts to make a return otherwise will be rejected by Mejuri’s returns department.
How Do I Get a Return Shipping Label?
Printing off a return shipping label is as easy as accessing your online Mejuri account. Log into your account and select the order that contains the item you wish to return.
Highlight each item that you will be returning, and click return items.
Mejuri will then provide instructions for downloading your prepaid shipping label which you simply need to attach to the outside of your package.
If you have a home printer, you can print off the label right then and there and drop the package off at one of the approved shipping facilities.
All return labels should be prepaid. If you live in a country where return shipping to Mejuri is not free, they will deduct the fee from your refund.
Can I Cancel an Order from Mejuri to Avoid a Return?
Unfortunately, Mejuri does not allow order cancellations. If you realize that you made a mistake with your order or change your mind and do not want the product, you will have to wait until you receive it and then go through the process of returning it.
Canceling orders provides too many logistical complications for Mejuri, so it remains easier to not allow order cancellations under any circumstances.
Double check that your order is correct before sending it, especially for items that cannot be returned like monogrammed or engraved products.
Mejuri is a popular jewelry store that can be found worldwide. Its return policy has some downsides including a short return window, nonreturnable items, and some return shipping fees.
However, it also has some great benefits such as flexible return locations, options to exchange, and a short refund window.
Even though Mejuri does not refund stolen packages or allow order cancellations, you can return items outside of the return window if you purchase a warranty, and shipping labels are easy to print.
Overall, Mejuri’s return policy comes with advantages and disadvantages to consider when making a purchase from their stores.
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