Cartier Return Policy Canada (Full Guide)

Do you know what Cartier’s return policy in Canada is? Well, you are at the perfect place to find the answer to such a question.

Cartier is the go-to brand for many that want to buy high-quality luxury jewelry, watches, leather goods, and other accessories. Cartier has great customer service and a good return policy when it comes to returning items for an exchange or refund.

So, what is Cartier’s return policy in Canada? You can return an item you bought from Cartier’s online store or one of their boutiques in Canada up to 30 days after the purchase date. The item should be in good condition and should pass Cartier’s quality control inspection.

Read on to learn more about Cartier’s return policy in Canada and find out how to send an item back. Happy reading!

What is Cartier’s return policy in Canada?

If you’re not satisfied with your purchase, you can return the item to Cartier and get an exchange or a refund.

The item must be in good condition and must be new and unused with all the packaging materials, stickers, and tags in place.

Cartier excepts returns up to 30 days after the purchase date. If you try to return your item after the 30-day period is over, Cartier won’t accept or process your return.

So, Cartier’s return policy in Canada is lenient and allows you up to 30 days to decide if you want to return the item. If you do, keep it somewhere safe along with the packaging and tags it came with.

This will not only fulfill Cartier’s return conditions but will also ensure the return is processed smoothly and quickly.

Read also >> Cartier Return Policy: 5 Reasons Why It Sucks & 6 Reasons Why It’s Great

Which items can be returned?

So, which items can be returned to Cartier for an exchange or refund? You can return most pieces of jewelry and watches provided they’re unused and in good condition with all stickers and tags on them.

If you’re returning a watch with a chain bracelet, make sure it has the correct number of links in the bracelet and is in the same condition it came in.

Which items can’t be returned?

While Cartier allows you to return most items for exchange/refund purposes, there are certain items you simply can not return. If you do return them, the return won’t be processed.

What are the items that Cartier doesn’t accept as returns? These include any jewelry pieces and watches that have been personalized, engraved, or made to order.

Cartier also doesn’t accept any returns if the item shows signs of damage and wear and is not in its original condition. Moreover, if the item has been altered even slightly, it is not eligible for an exchange/refund.

To find out more about the return policy, check out this link.

How to return an item to Cartier?

If you want to return an item you purchased from Cartier’s online store, it must be done through the online process.

Or if you purchased it from one of Cartier’s boutiques, you have to return it there. There are two ways of returning your item: by mail or by visiting their boutique.

What is the process of returning an item to Cartier?

To return an item to Cartier for a refund or exchange, you need to follow some steps to ensure the process goes smoothly.

If you’re returning the item to Cartier’s boutique, the process is simple. You must return the item within 30 days of the purchase and have the item with all the packaging and sales receipts with you.

If you’ve bought the item online or through Cartier’s Client Relations Center, you have to return it to Cartier’s e-Boutique distribution center. The address, stated on Cartier’s website, is: “RNA Logistics, Attention: E-Commerce Returns, 2710 Regency Drive, Suite 500, Grand Prairie, TX 75050.” You can also visit a Cartier retail boutique in the US to process your exchange or refund.

If you’re somebody who received the item you want to return as a gift, you can return it to Cartier’s e-Boutique distribution center and follow these steps.

1. Get in touch with Cartier’s client relations center at 1.800.CARTIER. You will be issued a Return Authorization Number (RAN). This number is important and is needed if you’ve made your purchase through Cartier’s client relations center.
2. Fill out the return form and provide all the necessary information. Also, mention the Return Authorization Number (RAN) on the form.
3. Pack the item with all its stickers, tags, and accessories along with the return form, warranty card, and user guide in the original box.
4. Affix the included prepaid delivery label on the box.
5. Drop off the package at any FedEx location and wait for Cartier to process your return.

How will Cartier refund me my money?

Now that you know all about Cartier’s return process in Canada, you might be wondering how Cartier is going to refund your money.

Firstly, Cartier will only issue you a refund if your item is eligible for a return. Otherwise, your return request will be declined.

If the item is eligible to be returned and passes Cartier’s inspection, the process for your refund will be initiated. The refunded amount will be issued to the credit card you used to purchase the item. 

How long do refunds take?

You’ve returned your item to Cartier for a refund and the item passes Cartier’s inspection and is eligible for a refund. What next? How long will it take Cartier to credit the money to your account?

If your item makes it through Cartier’s inspection and quality control, Cartier will credit the amount within 14 business days to the same payment method.

While 14 business days might be too long for you, the time it takes for the refund to be credited to your account also depends on your bank’s processing rate.

If your bank is slow in processing the refund on its end, it won’t be Cartier’s fault.

Can you return a Cartier item gifted to you by somebody else?

Yes, you can return a Cartier product that was gifted to you by somebody else. The item can be returned if it was purchased online or from a Cartier boutique.

Again, the item needs to be in good condition with all the necessary accessories and packaging. 

If you’re returning the item for an exchange for a different product at a lower price, the remaining amount will be credited to the original buyer.

Another thing to keep in mind is that the original buyer will be kept updated about any changes to their purchase.

For any requests or problems, get in touch with Cartier’s client relations center. Here is the link.

Cartier Return Policy FAQs

Here, we answer some other related questions you might have about Cartier’s return policy in Canada.

How long does Cartier take to process returns and issue refunds?

As we mentioned previously, Cartier can take up to 14 business days to process returns and issue you a refund.

The time taken for the refund to be credited to your bank account depends on Cartier’s quality control inspection as well as your bank’s processing speed.

If you haven’t received your refund or have some other related problems, contact Cartier’s Ambassadors to get help and assistance.

Can I return an item bought online to one of Cartier’s stores?

No, you can not return an item you purchased online to one of Cartier’s boutiques.

As we mentioned before, an item purchased online must be returned online and an item purchased from a boutique must be returned there.

To find out more, check out Cartier’s return policy on their website here.

Do I need the receipt to return an item to Cartier?

Yes, the sales receipt is needed when returning an item to Cartier as valid proof of purchase. The sales receipt is especially necessary if you’re going for an in-store return.

You’ll need to provide the receipt at Cartier’s boutique along with the returned item.

Final thoughts

If you’re not satisfied with your recent purchase from Cartier in Canada, you can send the item back for an exchange or refund.

Cartier allows you to return an item up to 30 days after purchasing it. The item should be in its original condition and must pass Cartier’s inspection before the exchange or refund process is initiated.

If you opted for a refund, Cartier will credit the amount into your account within 14 business days.

In this guide, we covered everything you might need to know about Cartier’s return policy in Canada. Thank you for reading and we hope you found it helpful and informative!

References

https://www.cartier.com/en-ca/conditions-of-sale.html