The Meijer grocery store chain prides itself on providing excellent customer service. One way they do this is by keeping longer customer service desk hours than their competitors. Most Meijer stores keep the customer service desk open from 8 AM to 10 PM or 9 AM to 9 PM. This allows more people to get what they need at their convenience.
People are working all sorts of different schedules these days. Between the pandemic and all the technological advances, we’ve seen over the last couple of decades, normal working hours are no longer what they used to be.
By offering more customer service desk hours, Meijer caters to a broader customer base. Keep reading to find out why this is so important.
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Meijer Customer Service Desk Hours
Meijer is a grocery store chain located mostly in the upper Midwest. Most of their stores keep their customer service desk open for 14 hours a day. They open at 8 AM and close at 10 PM.
Not all Meijer stores keep those same hours, though. Some stores in Illinois, Indiana, Kentucky, Michigan, and Ohio open their customer service desks for 12 hours.
These stores start at 9 AM and close at 9 PM.
What Services Are Provided at the Meijer Customer Service Desk?
The customer service desk provides a wide array of services to help Meijer shoppers. Workers in this position often help customers with returns or exchanges.
They deal with items that are damaged or opened that shopper need refunds for.
They can also ring up customer purchases should there be a need to.
Sometimes customer service representatives at Meijer help to restock empty shelves. They’re responsible for putting the items back on shelves that get brought back if they’re in brand new condition.
You can get money services at the customer service desk, as well. Many customers cash checks or request money orders. You may also purchase lottery tickets if you’re of age.
Should you need assistance when you’re at home, you can call the customer service desk for questions about items they have, orders for pickup, or services in other departments.
The customer service desk is somewhat of a catch all for any services shoppers need.
How Much Do Customer Service Desk Workers Make at Meijer?
Pay scales at different locations may vary. Some stores have higher starting pay rates based on the economy where they’re located.
If you work at a Meijer that’s located in or close to a metro area, you’ll make more than if you’re working at a location in a highly rural area.
Generally, customer service desk workers make an average of about $12 per hour. Your pay rate will go up once you’ve been there for specific increments of time. You’ll have an employee review and a raise will likely be offered.
Customer service desk employees have the opportunity to advance, also. You could become a Customer Service Team Lead.
These positions typically make $20 per hour or more.
Are Meijer Stores Open 24 Hours?
Though many of the big box stores do stay open around the clock, Meijer stores are not open 24 hours. They close for six hours.
Most Meijer grocery stores are open from 6 AM to midnight. Some less busy locations close at 11 PM. The closing hours allow warehouse staff to stock shelves when there aren’t customers shopping in the store.
What Is the Phone Number for Meijer Customer Service?
If you have a question to ask customer service, you can call the help number. Dial (877) 363-4537 and a customer service representative will be happy to assist you.
You can also look up the local numbers for your Meijer store. You can find the direct number to the customer service desk, as well as those for the various departments in the store.
When Is the Best Time to Shop at Meijer?
Many grocery store chains offer weekly specials. These allow you to get the best value for your money.
While they can run them whenever they see fit, generally, grocery stores start new specials on Wednesdays. That means if you shop then, you’ll have the best pick of whatever is on special that week.
Another good tip is to shop early in the morning when the store has just opened. Warehouse workers stock the Meijer shelves from midnight to 6 AM when the store is closed. When the doors open at 6 AM, that’s when the shelves are at their fullest.
It’s also not the most popular time for customers to shop, so you won’t have to contend with any crowds.
Is Meijer Expensive?
Meijer tends to have higher prices than Kroger,
One way Meijer has a leg up on its competitors, though, is by offering some really good sales on a regular basis.
Meijer is known for putting its produce and meats on good sales. If you watch for these deals, you can successfully save a lot of money shopping at Meijer.
Does Meijer Have Good Customer Service?
The Meijer grocery store chain is family-owned. It’s one of the largest of its kind. That has allowed the family to keep tight reins around their core values.
One of those core values is to offer the best customer service.
Meijer has been named “Retailer of the Year” by Progressive Grocer, which is a grocery industry publication, and continues to provide an excellent customer experience for shoppers.
You can visit the customer service desk at most Meijer store locations between 8 AM and 10 PM. Some locations keep fewer desk hours, opening only from 9 AM to 9 PM.
The customer service employees will help you with all of your return needs, as well as checking out, money services, lottery, and much more.
Meijer stores are owned by the Meijer family. Their mission has been to offer the convenience of a big box store with the level of service in a small intimate shop.
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