Lindsey, do you know what is Lululemon leggings pilling policy? This is one of the questions our readers ask a lot. Well, we´ve got you covered.
Lululemon Athletica is a popular athleisure brand offering yoga wear, athletic wear, tops, bottoms, leggings, accessories, and personal care products.
So, what is Lululemon’s pilling policy? According to Lululemon leggings pilling policy, they will return almost any product and exchange it for a new one if an issue is seen. Many knitwear products are often prone to pilling. However, Lululemon has dedicated customer service and good policies to cater to customers.
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What is Lululemon?
Based in Vancouver, Canada, Lululemon Athletica was founded in 1998 as a retailer of yoga wear. The company expanded its products to athletic wear, loungewear, socks, jackets, shirts, hoodies, and underwear.
Their line also includes accessories like backpacks, bucket hats, scarves, water bottles, yoga mats, and more.
You can shop from Lululemon’s online store, or you can shop from the store itself. Currently, the company has more than 500 stores across the world in Europe, North America, Middle East, and the Asian Pacific region.
The brand has a solid customer base and is known for its high-quality fabrics and reliable products.
What is Lululemon’s Replacement Policy?
Customer service is an integral aspect of any company’s success and of course, consumer satisfaction. And Lululemon is one brand that knows how to get it right.
If your clothes didn’t fit you properly, it’s not a problem. You can take them back to the store and get them exchanged for something else without any questions asked.
If you want to get something repaired, the brand also offers the service free of charge.
Similarly, if your product has any defect or damage on it, feel free to take it back to the company. You will be offered a replacement for sure.
How Do Returns Work At Lululemon?
Within 30 days of purchase, you can take your product back to a Lululemon store along with the receipt and get a full refund on fully priced merchandise. As long as the refund is requested within 30 days, an employee will gladly process it for you.
You can also apply for a return online. To do this, you will need an online account with Lululemon and log in to their website. Now, go to the orders page and select “Order Details”.
You will have the option to select “Return Items” if your particular product is eligible for a refund. Now, you will be directed to fill out a form and download the return label. Next, you will drop off the product at a local FedEx or USPS pick-upp point.
Within 7 to 15 days, or by your next billing cycle, you can expect the process to be complete. You will then receive a refund.
Note: Exchanges or returns are not applicable on products on Sale. So, it is advised to try them on first and be 100% sure before you purchase them.
What is Lululemon’s Warranty Policy?
This is done with the help of outsourced seamstresses who can hem and fix seams, zippers, and buttons.
In case the issue is not easy to fix, you will typically get a refund or a gift card of the same value. Or, you will have the option to exchange the item in place for something new.
Most products get a warranty claim of up to 2 to 5 years. However, the final policy also varies on a case-by-case basis.
Another factor that the company keeps in mind is whether the product has an actual manufacturing defect or if it’s damaged from regular wear and tear.
What does Lululemon do about pilling issues?
Lululemon leggings pilling replace – Pilling refers to the small balls of fuzz and lint that often develop on knitted fabrics. It is seen as an undesirable quality in textiles.
However, pilling is a completely normal phenomena that occurs over time with regular use and abrasion.
According to Lululemon, their fabric is very resistant to friction and not easy to pill. In 2019, the company declared pilling to be a non-quality related issue.
This means if your product pills, you cannot return it due to a “manufacturing defect or quality” issue.
The reason behind this is simple. All knitted or woven fabrics will eventually pill and there is no way to really avoid it. Plus, pilling does not really affect the functionality of the clothes. It is simply caused by wearing down of the fabric which is natural.
What can you do with Lululemon leggings that pill?
It is recommended to wear the leggings for low or medium-impact sports if you want to protect them from pilling.
Even then, extended use will eventually cause this to happen. You can also limit the frequency of washes to prevent this from happening sooner.
You can also remove the pilling at home with the help of a rechargeable fabric shaver.
Where else is Lululemon’s Warranty Null?
In some cases, Lululemon does not honor their warranty policy. This includes the following:
- A product you bought more than 5 years ago cannot be claimed for warranty.
- Products having promotional designs or prints. This shows that the product was received for free and wasn’t sold. So, a warranty is not applicable here.
- Products (hemmed jackets, jeans etc) that are altered or adjusted by you or anyone else except Lululemon will not be catered to.
- Products that did not come with a receipt.
- Counterfeit or inauthentic products that are replicas of Lululemon.
Overall, Lululemon is a reliable, trustworthy brand that is dedicated to providing high-quality, comfortable clothes for all occasions.
Plus, they are doing a good job at honoring their customers and are quite transparent about their policies regarding their products and possible issues like pilling.
We hope you found this article resourceful and that it guided you about Lululemon’s Return, Exchange and Warranty policy. If your products are pilling, you now know what to do.
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