Loft Holiday Return Policy (All You Need To Know)

Loft holiday Return Policy

Do you know what Loft Holiday return policy is? Well, you are at the perfect place to find the answer to such a question.

Christmas shopping can be stressful but knowing the return policies for different stores can help you make your plans and shop with confidence.

This is true of any retail store you visit from one-stop shops like Walmart to exclusive clothing stores like The Loft.

The Loft has a standard return policy of 30 days – both mail-in and in-store – for items in good condition, subject to certain conditions.

This article explores the details of the Loft return policy and everything you need to know to navigate it.

What Is The Loft Holiday Return Policy?

The Loft Christmas Return Policy states that items can be returned for a full refund within 30 days, as long as the item is in original condition.

Items returned outside of the 30 day window will be reimbursed in the form of store credit or a gift card, or otherwise not accepted.

Returns can be returned online or in-store.


In a Twitter thread in 2018, the Loft offered an extended return policy, in which items purchased between November 1st and December 24th can be returned to the store any time between the purchase date and January 31st.

However, in the years since, all indications are that the extended return policy for the holiday has been discontinued.

How Does It Differ From The Regular Return Policy?

All indications are that the current holiday return policy is no different from the regular return policy during the rest of the year.

All items come with a 30 day return window from the date of purchase, under specific conditions.

What Else Do I Need to Know About The Return Policy?

Return window aside, there are a few things you need to know about the Loft return policy.

– Items should be returned unworn and unwashed

– Defective items can also be returned along the same rules

–  Returns can be mailed in, or brought to any Loft store

– Items should be returned with proof of purchase. Items returned without proof of purchase cannot be returned for a refund, only store credit.

Returns can be made internationally as well as in the United States.

Returns can be redeemed for store credit, or to the original method of payment.

Making Exchanges:

The Loft offers the option for Quick Exchanges by phone. If you get an item that doesn’t suit you, whether it’s the wrong color or the wrong size, there’s a simple process you can use to make an exchange with minimal hassle.

– Call the Loft Customer Service number and tell them what items you want to exchange and what you want to exchange them for.

– The Loft will package up your requested items and ship them to you.

– Your credit card or original payment method will be charged, but the Loft will waive your shipping fees.

– In the meantime, you can start the return process for the items you want to send back.

– The return will be processed separately, and your refunds or Gift Certificate will be sent to you.

Are There Items I Can’t Return?

Items in the Maternity and Swimwear collections may not be able to be returned.

Items that are deemed ‘Final Sale’ cannot be returned.

– Labels that say ‘Final Sale’

– Labels with a .77 or .88 on the price tag are also Final Sale.

What If I Need To Return a Damaged Or Faulty Item?

The Loft accepts returns of damaged or faulty merchandise. It’s best to make the return as soon as possible, for a chance at a full refund.

Damaged or faulty merchandise can be returned in-store or by mail.

How Do I Make a Return?

Returns can be made in-store, mailed in, or even internationally.

Making Returns In-Store:

Bring your merchandise in original condition: unwashed, unworn

Bring a receipt or other form of proof of purchase.

Making Returns Online/By Mail:

– Go online and fill out the necessary information to return your selected items

– Print return label or invoice

– Pack your items in their original condition, along with proof of purchase and return label

– Attach your prepaid shipping label.

Note: You can also choose to pay shipping for your package instead of using the prepaid shipping label, which will save the deduction from your refund.

– Drop the package off at your preferred shipping service.

Note: Be sure to get the tracking number so you can track your package to be sure it arrives at the appropriate destination.

Making International Returns:

Contact Customer Service to begin the process of making your return.

Returns shipped with Borderfree will give you a refund on any duties and taxes

Returns shipped with Borderfree will be refunded to you in the original currency used to pay for them.

What Happens After I Make A Return?

After you make your return, it will be processed, and the refund or credit applied if it is accepted.

Refunds will be made in the form of store credit or refunded to the original method of payment.

For returns made in-store, the return can be processed immediately, and the only delay may be the processing of funds to a credit card. The bank may take 5 to 7 business days to fully process the refund and for the money to show up in your account.

For returns made by mail, allow a few days for the package to arrive at the designated processing location. Then allow for the expected 5 to 7 business days for the funds to be returned.

For refunds in the form of a gift card or store credit, mail-in returns will be refunded with an E-Gift Certificate, sent to your email.

International returns may take longer to be shipped and processed, so be sure you allow plenty of time for the shipping.

– You may want to give yourself several extra days for the package to be in transit if you’re shipping overseas.

Does The Policy Change If I Use a Service Like Klarna or Afterpay?

According to consumer reports and Twitter threads by individuals like Knoji, the Loft currently does not accept services like Klarna or Afterpay. They do accept major credit cards, as well as their own rewards program.

As such, their return policies are not really affected by ‘Buy Now Pay Later’ practices.

It remains to be seen if their policies will change in the future, and how that will affect their return policies.

If you want to ask about the possibility of using ‘Buy Now Pay Later’ services, your best option is to contact The Loft Customer Service Representatives for first-hand information.

Final Thoughts

The Loft policy is fairly straightforward, and doesn’t require you to remember changing windows, or different procedures during the busy holiday season.

It does offer a somewhat shorter return window than some other retailers, but it’s still simple and easy to manage.

The biggest difficulty the Loft return policy might have is with its International shipping and returns, due to the extra time required for transport.

You’ll also want to shop later, in order to have time for returning gifts that don’t quite work out after the holiday.

Even so, if you’re one of those individuals who do their Christmas shopping in December, this policy should pose no problems for you.



Lindsey graduated with an MBA in 2009. Since then, Lindsey has worked in the retail and consumer service industry as a manager, advisor, and marketer. Lindsey is also the head writer and Co-founder of Lindsey is based in Morgantown, West Virginia.

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