There are so many places to shop for Christmas presents, that it’s good to know ahead of time if the store where you buy gifts has a special holiday return policy – just in case. A lot of stores do, but does Kmart?
So, what is Kmart’s Christmas return policy? The regular Kmart return policy applies to returns all year round, regardless of holiday season. There is no special return policy during the months leading up to and following the Christmas season.
In this article, we will cover everything you need to know about returning Christmas gifts to Kmart from their return policy to non-returnable gifts and more.
Table of Contents
Does Kmart Have a Special Christmas Return Policy?
Unlike other major retail stores that extend their return policy during the popular holiday shopping season to reward early purchasers of Christmas gifts, Kmart does not have a special Christmas return policy.
Products of any kind, whether purchased as a gift or not, must be returned within thirty days of purchase in order to receive any kind of reimbursement.
This means that unless your gift giver bought your Kmart Christmas gift on Christmas Eve, you will have less than thirty days to return the item.
If they purchased it before November 26, you won’t be able to return it at all.
The only exception to this strict policy is if your gift giver is a Shop Your Way Member. Then you’d had forty-five days from the date of purchase to return a gift.
Still, if your gift was purchased before November 11, you won’t be able to return it.
How Do I Return Christmas Gifts to Kmart?
You can return a Christmas gift to Kmart by visiting any Kmart store location in person. Bring the unused gift along with your gift receipt in order to receive reimbursement for the gift.
Additionally, you may be asked to present a valid form of ID when you make the return so that Kmart can track your returns to safeguard against fraudulent activity.
Alternatively, you may also be able to ship your return to Kmart’s returns department, especially if the gift was originally purchased online.
Contact a Kmart customer service representative to see if your gift is eligible to be shipped back for a return.
If it is, then you will need to include proof of purchase plus any other required paperwork Kmart might require. Your refund will be awarded to you once the return has been received and processed.
Are There Any Non-Returnable Kmart Gift Items?
Although Kmart accepts returns on most items, there are certain products that are ineligible for returns. Gift cards cannot be returned in addition to personalized or custom products including jewelry.
These items are not eligible for resale by Kmart so if you are planning on making a gift purchase of a custom or personalized product, be absolutely sure the recipient will not want to return it because they can’t.
While media such as movies, video games, software, music, and even collectibles are not eligible for returns to Kmart after they’ve been opened, you can exchange them for the exact same item if they are found to be defective or damaged.
Some gift items can only be returned to a physical store and not shipped via mail. These include items such as leaf blowers, lawn mowers, and pressure washers that utilize flammable gases and liquids.
Do I Need a Gift Receipt to Return a Christmas Gift to Kmart?
If you want to return a Kmart Christmas gift, you will need a gift receipt in order to do so. Kmart will not accept non-receipted returns under any circumstances, even if the item is a Kmart branded product and remains unopened.
If you received a Christmas gift from Kmart, you’re stuck with it unless you want to regift it or try to sell it on Facebook Marketplace.
Alternatively, you could contact the gift giver and ask if they have the original purchase receipt. If they do and are willing, they will have to accompany you to the store to make the return or initiate a mail-in return themselves.
If you are a gift giver, remember to request a gift receipt when you buy your Christmas gifts at Kmart. Without the gift receipt, your gift recipient will not be able to return their present if they don’t like it.
How Will I Receive a Refund for a Returned Kmart Christmas Gift?
As long as you have a gift receipt and the gift remains in its original condition, you can bring or ship it back to Kmart to receive a refund in the form of a Kmart gift card.
Since you are required to have the gift receipt at the time of return, the Kmart associate will know how much the gift giver paid for the gift and be able to give you a gift card for the same amount.
You cannot receive cash back for any gift returns. However, there is an alternative to receiving a gift card refund.
If you find another Kmart product that is similarly priced or if you want the same item just in a different color or size, Kmart will allow you to make an exchange. If there is a difference in price, you may have to pay the balance.
You may be asked to show your valid photo identification for either a refund or exchange as part of Kmart’s returns verification system to help them avoid fraudulent returns.
Can I Return Christmas Products to Kmart After Christmas?
Christmas gifts are one thing, but Christmas merchandise is an entirely different animal when it comes to the rules for returns at Kmart.
Christmas products can only be returned within the normal thirty day return window before Christmas. You cannot return any Christmas items after the holiday has passed, even if you are still within the return timeframe.
If you purchase any Christmas merchandise at Kmart after the holiday, you will not be able to return it all because these items will be marked as final sales. This rule also applies to other holiday products such as Easter, Valentine’s Day, and Halloween. This helps Kmart mitigate fraudulent returns of used products.
Do I Have to Pay for Shipping My Kmart Gift Return?
Kmart may include prepaid shipping labels on items sent through the mail; however, if you choose to mail back your return, be aware that you may be charged for shipping.
Once the item is received at Kmart’s warehouse and processed, Kmart will grant you a gift card refund minus the cost of shipping.
The only exception to this rule is in the case of an error on the part of Kmart. If they ship the wrong gift to your house and you need to return it, they will cover the cost of shipping.
They may also cover shipping if you need to return an item that arrived damaged or defective. Contact their customer support team to see if they will waive shipping fees in these circumstances.
Even if your gift giver is a Shop Your Way member, shipping charges will still apply. The only advantage for returns that this membership has is an extension on the return window, not free mailed in returns.
Conclusion
Unlike most major retail stores, Kmart does not have a special Christmas return policy. Whether you receive a Kmart product as a Christmas gift or buy it at any other time of the year, you only have thirty days to return it with a valid receipt.
Kmart will not accept returns without a receipt, even for gifts. If you have your gift receipt, you can exchange your unwanted item or request a refund in the form of a gift card.
You can either return it in person or by mail, but you may have to pay for shipping.
References
https://www.kmart.com/en_us/customer-service/Policies/return-policy.html
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