J Crew Holiday Return Policy (All You Need To Know)

J Crew Holiday Return Policy

Do you know what J Crew holiday return policy is? Well, you are at the perfect place to find the answer to such a question.

Picking up any gift at Christmas is hard enough, but clothing is even more of a risk. Have you ever wondered: is there an extended J Crew Holiday return policy? You’ve come to the right place to get answers.

Unlike many other clothing retailers, J Crew does not have a specific holiday returns policy – you have the standard 30 days that they offer all year round. You can keep an eye on the website, though, to look out for updates.

Read ahead to find out all you need to know when it comes to holiday returns at J Crew.


What Is J Crew?

We’ll get into all of the details about their return policy and what options you have for returning or exchanging Christmas gifts a little later, but first, let’s look at what J.Crew is all about as a company.

J.Crew is a multi-brand, multi-channel specialty retailer that focuses mainly on clothing and accessories. They sell their products through many channels, including retail, factory, crewcuts, and Madewell.

The J.Crew brand started life in 1947 as “Popular Mechandise, Inc.”. Founders Mitchell Cinader and Saul Charles opened a store under that name selling low-priced women’s clothing marketed through in-home demonstrations.

Since then, J.Crew has expanded massively, opening many stores and branching out into a lot of different business avenues.

The company now operates more than 500 locations across the United States and employs over 9,000 people, with reported revenue of around $2.5 billion in 2019.

Read also >> What Is J Crew Return Policy after 30 days (Secrets Nobody Is Talking About)

What Christmas Gifts Can You Buy At J Crew?

If you’re thinking of picking up some of your Christmas gifts from J.Crew this year, then you have a good selection of products to choose from.

They have a lot on their shelves, and they are relatively high-quality in the world of accessible fashion.

At J Crew, you can buy:

  • Men’s Clothing
  • Women’s Clothing
  • Kids’ Clothing
  • Accessories
  • Swimwear
  • Cashmere
  • Homeware
  • And more…

The number of options to browse is pretty sizeable and, although they are far from the cheapest in the industry, you tend to get a decent product for your money.

Is There A J Crew Holiday Return Policy?

If you’re thinking of buying some clothing as a holiday gift this year, it can be a bit of a gamble. It’s hard to know whether or not you are going to get the size and style just right, so you definitely want to have the option of making a return.

At Christmastime, returning a gift can be tricky, particularly as you often buy the item well in advance of the date that you actually give it to somebody. Many retailers offer an extended return period over the holidays, but is this the case at J Crew?

Unfortunately, no. There is no universal J Crew Holiday return policy in place, so you are stuck with the standard return options that you have all year round – and they are not particularly generous.

This is not ideal when it comes to doing your holiday shop, although there are some options that make returning a gift a little bit easier.

With that being said, some retailers will update their return policy closer to the time, so it might be worth checking the J.Crew website to see if anything changes.

What Is The Standard J Crew Return Policy?

Since there isn’t an extended return window over the holidays, you need to be particularly aware of what is actually on the standard return policy at J Crew.

You can return any item to J Crew within 30 days of the original purchase, whether it was purchased online, by phone, or in-store.

As return policies go, it’s pretty basic, although it is quite restrictive when it comes to gifts, particularly around Christmas.

You have to be pretty organized to get a present purchased, delivered, opened, and then back to a store within 30 days.


What Is Covered By The J Crew Return Policy?

There are also a few additional stipulations that are important to note with the J.Crew return policy, as not every item is actually eligible for a refund.

Anything that is returned to J Crew will need to be unworn, unwashed, undamaged, or defective for you to receive a refund or get an exchange.

Although that might seem quite restrictive, it is a pretty standard policy for a company that primarily sells clothing.

You will usually still be eligible for a full refund if the item has only been tried on once, providing it is still in the same condition that it was when it was first purchased.

There is a list of exceptions to the policy, however, that cannot be returned at all. At J.Crew, you cannot return or exchange:

  • Monogrammed items
  • Personalized items
  • Lingerie
  • Vintage items
  • Altered items
  • Final sale items

It’s definitely important that you keep those exceptions in mind while you’re shopping, as it actually covers a reasonably large percentage of the things that you might choose to purchase as a gift.

How Do You Make A Return At J Crew?

If you do want to make a return to J Crew, the process is not too complicated. You basically have two options: either take your item to a store or send it back to them using a prepaid shipping label.

If you are returning an item that you purchased in-store, you will need to bring the original receipt with you. Refunds will be made to the original form of payment, unless another refund method is agreed upon.

If you are returning an online or phone order, you can start the process on their website. They will generate a prepaid shipping label for you that does not need to be printed. It’s not as generous as it might seem, however, as $7.50 will be deducted from your refund.

You cannot get an exchange for merchandise returned via the mail, so you would need to take your refund and shop for a replacement yourself.

Fortunately, you can return online or phone purchases directly to a store to avoid having any money deducted, and to look at exchange options.

Can You Return Gifts To J Crew?

Although they do not have a specific holiday return policy in place, J Crew does make it relatively simple to return a gift, which is not always the case for major retailers.

You can return a gift through their website via their gift returns page if you are looking for a refund, which will be given to you in the form of a J.Crew E-gift Card.

You can also take your gift back to the store if you want to make an exchange. To do this, you will need to bring a gift receipt with you.

Can You Buy A Gift Card For J Crew?

If you’re a little uncertain about buying your Christmas gifts from J.Crew without an extension to the return period over the holidays, then you could choose to buy a gift card instead.

You can get a Classic gift card for J Crew, which can be redeemed at any J.Crew store, online, or over the phone, or you could choose to get an E-gift Card instead, which works in much the same way, just without the plastic.


So, is there a J.Crew Holiday return policy? Sadly, no. There is not a standard holiday return policy that J.Crew put in place every year, although they may update this closer to the time.

The return policy that you do get at J.Crew gives you just 30 days to get your item back to them, and it needs to be unwashed and unworn.

This is pretty tough to achieve for a Christmas gift, but they do give you reasonable options for a refund or exchange if you get back to the store in time.




Lindsey graduated with an MBA in 2009. Since then, Lindsey has worked in the retail and consumer service industry as a manager, advisor, and marketer. Lindsey is also the head writer and Co-founder of Rvandplaya.com. Lindsey is based in Morgantown, West Virginia.

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