ICBC Windshield Replacement Policy (Coverage, Claims + More)

ICBC Windshield Replacement Policy

Do you know what ICBC windshield replacement policy is? Well, you are at the perfect place to find the answer to such a question.

If your windshield is damaged, it’s important to get it replaced ASAP. A damaged windshield is dangerous because it may obstruct your vision, and it may not protect you from flying objects while you are driving.

If you have ICBC’s Comprehensive coverage, you may qualify for windshield replacement.

ICBC offers windshield replacement for large damage to your windshield. You will have to pay the deductible before the insurance kicks in. If the damage is small and meets ICBC stipulations, Comprehensive plan customers may be entitled to a free repair instead.

Scroll down to learn more about ICBC’s windshield replacement policy.

Does ICBC Offer Windshield Replacement?

ICBC offers glass and windshield replacement or repairs. Replacement claims are easy and quick, as long as you go to an ICBC-approved glass repair facility.

In order to be covered with ICBC’s coverage, you need the ICBC Comprehensive coverage. This coverage covers collision damage.

For example, Comprehensive coverage can help cover damage or loss to your vehicle from theft, vandalism, flying or falling objects, fire, explosions, hitting an animal, and weather.

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ICBC Repair vs Replacement

It’s important to note that ICBC offers repairs and replacements. The damage caused to your windshield will determine if repair or replacement is the better option.

You will want to get your windshield repaired instead of replaced if the damage meets the following stipulations:

  • The damage is smaller than the size of a loonie.
  • The damage does not leave residual damage in the driver’s line of vision that is larger than 1/4 inch.
  • The damage is not a long crack.
  • There is not any pre-existing damage.

If the damage does not meet these stipulations, you will want to get the windshield replaced instead. For example, windshield replacement is the better option if there is a long crack.

You might think that getting a full windshield replacement is the better option, but this is not the case.

If you have the ICBC Comprehensive coverage, windshield repairs are free without a deductible, but replacements will require you to pay the deductible.

So, definitely get the repair over the replacement of your windshield qualifies.

How to Get an ICBC Windshield Replacement

If you want to get an ICBC windshield replacement, go directly to an ICBC-approved glass repair facility.

These facilities will be able to process your claim, replace your windshield, provide a warranty, and more.

In other words, the approved facilities can do everything relating to the replacement and coverage to make the process as easy and straightforward as possible.

You can find glass repair program facilities in your area by using this locator page.

In the case that you do not have an approved program in your area, call ICBC instead to report your claim. Calling ICBC will ensure that the damage is covered and that you get the help you need when getting your window replaced.

It’s best not to go to a non-supplier unless you talk to ICBC first. If you go to a non-supplier, you will be responsible for reporting the claim, paying the facility in full, taking photos, and more.

This makes the process more difficult, and you may run into more trouble.

Needless to say, simply go to an ICBC-approved facility if there is one in your area or contact ICBC directly.

Will ICBC Customers Pay the Deductible?

The deductible is the amount of money you have to pay before your ICBC insurance covers the rest.

You will need to pay a deductible if you need a full windshield replacement.

In contrast, you will not have to pay a deductible to simply get your windshield repaired.

How to File a Claim

Filing a claim with ICBC is easy, especially if you go to an ICBC-approved gas repair program.

If there is an ICBC-approved repair program in your area, they will be responsible for processing the claim, taking photos, and communicating with ICBC to ensure your coverage applies.  You won’t have to do a thing.

As such, there will be very little for you to do if you go to an approved facility. Talk to the representatives at an ICBC-approved glass repair program to learn exactly what you need to do to get the claim processed.

If you do not go to an approved facility, you will be responsible for filing the claim yourself. Begin by reporting the claim directly to ICBC. Reporting the claim allows you to get a claim number.

You will also need to take photos of the damage and replacement. submit the photos, invoice, and everything else related to the damage to ICBC for reimbursement consideration.

As you can see, filing a claim with an ICBC-approved glass repair program is much easier than filing the claim yourself.

You won’t have to do a thing since the program will initiate the claims and invoice directly to ICBC, taking the pressure off of you.


If your windshield has serious damage, visit an ICBC-approved repair facility to get the item replaced and file a claim easily.

You can talk with the retailer to determine if a repair or replacement is the better option for you.

In either case, work with an ICBC-approved facility from the beginning so you don’t have to worry about a thing.

If you go to a non-approved facility, you will have to file the claim yourself, putting more work and stress on you.

So, do everything in your power to find an approved facility.


Mike Gilmour

Hi, I'm Mike, co-founder, and editor of RV and Playa. My passion is traveling (with my RV) and enjoying the day at the beach (Playa)! Well, I originally created this blog as a way to share what I've learned by experimenting with the RV lifestyle, and I want to help others develop in life through new skills and opportunities.

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