Giant Eagle Customer Service Desk Hours (Opening + Closing)

giant eagle customer service desk hours

Do you know what Giant Eagle customer service desk hours are or what time Giant Eagle customer service opens and closes? Well, you are at the perfect place to find the answer to such a question.

Grocery stores provide much more than just groceries these days. They provide more types of items, as well as more types of services. Grocery stores, like Giant Eagle, have a need to provide inclusive customer service desk hours.

Giant Eagle provides customer service desk hours from 9 AM to 9 PM, generally. The global pandemic leads this grocery chain to make some changes in its operating hours, but operations have normalized now. Many Giant Eagle store locations are open 24 hours a day, but the customer service desk keeps shorter hours.

This article gives an overview of the customer service desk and its functions at Giant Eagle grocery stores. Keep reading to learn more about this department.

What Are the Giant Eagle Customer Service Desk Hours?

The hours may vary from store to store. The general customer service desk hours are from 9 AM to 9 PM. However, you will find some stores that run their customer service desk from 8 AM to 8 PM. 

Much of the schedule is based on the need for service in that location. The overall store hours also vary.

Some locations are open around the clock, while others are open from 7 AM to 10 PM. The demand is different in some neighborhoods.

Is There a Customer Service Phone Number to Call?

Customers can opt to call customer service if that’s more convenient. The national number is 1-800-553-2324.

Customers can call this number during daytime hours. The phone call service hours vary just like the in-store desk hours. 

What Can I Call Customer Care For?

Giant Eagle encourages customers to call the customer care number for whatever they need. The company wants to know how they’re doing in the eyes of the customers.

The customer care employees take calls about any concerns you may have. They listen to complaints and document them for further handling.

Complaints that need to be escalated will be handed off to a higher tier and further contact is planned accordingly.

Customer care also takes calls with compliments and impressions from customers about any of the departments or store operations.

The Giant Eagle team likes to hear ideas customers have to make everyone’s shopping experience as successful as it can be.

What Does the Customer Service Desk Provide Help With?

The customer service desk at Giant Eagle stores provides a variety of services. One of their most important is to handle all refunds, exchanges, or billing issues.

This includes regular in-store purchases, as well as those associated with online orders for delivery or curbside pickup. 

Customer service representatives also help customers with any questions they have or complaints that need to be communicated to management.

Sometimes the desk clerk can handle the complaint himself. Other situations require management to get involved. 

Desk clerks may handle other tasks, such as restocking shelves, checking out customers, selling lottery tickets, providing money services, and more.

These employees typically work under a shift lead and a department manager. 

What Is Required to Become a Customer Service Desk Representative?

Retailers can set their own requirements for workers in each department. Typically, customer service representatives are required to have graduated high school or completed an equivalent program. 

Most grocery stores want employees to be at least 18 years of age. Some may hire teenagers that are 16 and above. 

Usually, customer service jobs like those in a grocery store are considered entry-level. That means you won’t be expected to have previous relevant work experience.

That being said, the hiring manager likely has a preference for applicants with some prior experience.

Are Customer Service Desks Open on Weekends?

There’s no blanket answer to this question. Some customer service desks may be open on the weekends, while others are not.

This comes down to the same reason store hours vary across different locations. If there’s more demand for the service, the stores may have some customer service desk hours over the weekend.

Can You Return Food to Giant Eagle?

The regular return policy at Giant Eagle is to allow for nearly all returns. Giant Eagle aims to provide the best shopping experience for all customers.

They offer high quality products and strive for complete customer satisfaction.

Customers may return food items they are not satisfied with. There was a period of time that Giant Eagle stopped taking returns. This was due to the pandemic and in the name of safety for staff and customers.

Food that is returned is not placed back on store shelves. They do not re-sell these items.

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Do You Have to Have a Giant Eagle Card to Shop There?

Giant Eagle customers aren’t all required to have a loyalty card. Those using the self-checkout stations must have one, though.

Giant Eagle stores installed new technology at their self-checkout lanes that require the user to scan their loyalty card to activate the checkout station.

The Advantage Card unlocks the lane so you may scan, bag, and pay for your groceries.

How Much Do Giant Eagle Customer Service Representatives Make?

Customer service employees at Giant Eagle can work full or part time. Entry level employees make between $11 and $15 per hour. 

Most positions at Giant Eagle are subject to bonuses, raises, and other additional money. 

Full-time employees get benefit options. There is paid time off for many employees, as well as retirement benefits that even include a company paid pension plan.

Where Are Giant Eagle Stores Located?

The Giant Eagle headquarters are located in O’Hara Township, Pennsylvania.

The company has store locations in the following states:

  • Pennsylvania
  • Indiana
  • West Virginia
  • Maryland
  • Ohio

The store was founded back in 1918 and incorporated in 1931.

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Giant Eagle Hours FAQs

Are Giant Eagle stores open 24 hours?

Some locations are open 24 hours a day, 7 days a week. It’s important to note that not all stores stay open all hours, though.

Does Giant Eagle have grocery delivery?

Grocery delivery is provided by Giant Eagle at some locations. If your neighborhood store provides the delivery service, you can download the mobile app and place orders for delivery through your device.

How do I contact help if I have an issue?

Should you need help with any issue regarding an order placed online or something regarding the store location, contact customer care at 1-800-553-2324 during normal business hours.

How does Giant Eagle Ship to Homework?

This program allows customers to order items that aren’t available in their local branch. They order on the website and have the products shipped directly to their homes from a warehouse location.

What are the Giant Eagle pharmacy hours?

The pharmacies aren’t open at the same hours as the store. Most of them open at 8 AM and close at 6 PM.


The customer service desk at Giant Eagle is usually open all the daytime hours. It does not stay open through the night at store locations that offer around the clock hours. 

If you need help and don’t want to visit your neighborhood Giant Eagle, you can call the customer service number provided above for assistance with most things.

Whether you want to leave a complaint, get a refund, or compliment an employee, the customer service desk representatives are prepared to help you.



Lindsey graduated with an MBA in 2009. Since then, Lindsey has worked in the retail and consumer service industry as a manager, advisor, and marketer. Lindsey is also the head writer and Co-founder of Lindsey is based in Morgantown, West Virginia.

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