When you buy new large appliances, you must consider how you’re getting them home. Most retailers in this part of the industry have delivery options available. But what about the old appliance you’re replacing? How does that get moved?
Home Depot hauls away most old appliances as part of their delivery service. There is an extra cost associated with a haul away. There are also some appliances they will not haul away due to size or type of assembly.
Let’s look at the Home Depot delivery and haul away service. In this article you’ll find out all you need to know about Home Depot’s haul away process, so keep reading to learn more.
Table of Contents
What Does Home Depot Haul Away?
Home Depot hauls away most large appliances. They draw the line at oversized appliances that are dangerous for the delivery employees to take. Units that are too big require special equipment to move which isn’t standard for Home Depot delivery teams.
Any commercial appliances cannot be delivered or hauled away by Home Depot. These are required to be moved by specialized professionals who are well versed in the installation and moving of commercial appliances.
Standard, freestanding, residential refrigerators are hauled away by Home Depot delivery staff. Built-in refrigerators are not included in the haul away option at Home Depot.
It takes extra labor and special knowledge to remove a built-in refrigerator unit.
Some appliances don’t qualify for haul away with Home Depot because of their structure. For instance, refrigerators that have compressors on top instead of in the back of the unit do not qualify for haul away.
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How Much Does the Haul Away Service Cost?
The cost may vary from region to region, but the average price for the haul away service is about $25. The fee covers haul away for microwaves, refrigerators, dishwashers, washers, dryers, and ranges.
We mentioned above that Home Depot will not haul away built-in appliances. This is only because it’s a lot more work to remove a built-in unit.
However, if you have already done the work to uninstall and disconnect the built-in appliance, the Home Depot delivery crew will haul that away for you.
How Does the Haul Away Process Work?
The haul away service is tacked on to your new appliance delivery. You’ll get a delivery window, first. The day before your scheduled delivery day, a team member will call you and offer a delivery window.
If you accept, the 4-hour window will be added to the team’s schedule. If the window doesn’t work for you, you can schedule for another window or another day.
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How Do You Prepare for the Haul Away Service?
Your responsibility is to clear the area around the appliance and the path to access it. Make sure your property is clear of debris or dangerous elements like snow and ice.
You may want to move breakable items away from the area where the appliance is going to be hauled away from, as well.
It’s best to be cautious because of the nature of appliance delivery. Items can be inadvertently broken or ruined if they’re near the work area.
What Happens to Appliances After They’re Hauled Away?
You may already know that disposing of old appliances can be bad for the environment. Home Depot takes the disposal of old appliances seriously.
When they haul away your old refrigerator or dishwasher, they take it to be recycled responsibly. This ensures that no harmful chemicals contaminate any ground water or get dispersed into the air.
Home Depot joined an initiative in 2011 to help keep old appliances out of landfills.
Are You Supposed to Tip Home Depot Delivery Guys?
Many of us wonder if we should tip for certain services. We generally tip for delivery services and thus want to for appliance deliveries since they’re more laborious.
Some kinds of employees are not permitted to take tips. Home Depot does not allow their employees to accept any form of gratuity.
When Home Depot sends delivery teams to your home to install a new appliance and haul away an old one, those individuals are under contract with Home Depot.
They are essentially employed by the company and should not accept tips.
How Much Does Home Depot Charge for Appliance Delivery?
The appliance delivery charge varies based on the size of the job. It also varies per region.
Typically, your appliance delivery fee will fall somewhere between $59 and $99.
If you’re going to have the haul away service added or have the delivery team move an appliance from one room to another, that will be about an extra $25.
What If the Delivery Team Damages Your New Appliance During Delivery and Installation?
This doesn’t happen often but it can. The delivery team is made up of humans and by nature humans make mistakes.
Should your new appliance get damaged during the delivery process, you have the right to exchange the damaged unit for another.
If you’d rather not wait longer for another new appliance, you can likely work out an agreement with the manager at your Home Depot location to discount the appliance and refund a portion of what you paid.
Your recourse is to go through the Home Depot store, not the delivery company that has been contracted.
It’s Home Depot’s responsibility to make the situation right with you, as their customer. They then can make things right with the contractor on their own behalf.
Can You Install the Appliance Yourself Even if Home Depot Delivers It?
You can install your own appliances, if you’d rather, when you pay for a Home Depot delivery. Keep in mind that it will not reduce the cost of your delivery, though.
The delivery fee includes the installation of the appliance. You may not request any money back and you won’t save any by opting to do the installation yourself.
Does Home Depot Offer a Warranty on Major Appliances?
You can purchase a warranty from Home Depot on any major appliances you buy from them. Most appliances already come with a manufacturer’s warranty that covers repairs and parts for the first year or two.
Once the manufacturer’s warranty expires, your purchased Home Depot extended warranty period starts. You can choose from plans to cover your appliance from three to five years after the manufacturer’s warranty expires.
The protection plan price is dependent on the price of the appliance. Your extended coverage will cost between $50 and $600.
Here’s something to note about the Home Depot extended protection plans for appliances. If you decide to sell your appliance to someone else or you sell the house the appliance is within, you can transfer that protection plan into the new owner’s name.
Can You Choose Delivery for Online Orders?
You can choose a delivery option for items purchased in-store or online. In-store, an employee will help to set up your delivery.
If you’re setting up your own delivery online, follow these steps:
- Choose your appliance.
- Go to checkout.
- Select ‘How to get it.’
- Choose home delivery.
- Choose a date.
- Receive confirmation email.
Once you’ve done that, you’ll get a call the day before your delivery to set up the 4-hour window that works for you.
If you need to change the delivery date at that time, you can reschedule with the employee who calls you.
Home Depot does haul away old appliances as an add-on service with its delivery program. You can choose to pay a little extra to get your old appliance taken out of your home and disposed of responsibly.
Make sure your property is clear of dangerous obstacles on the day of your delivery and haul away. Remove any breakables from the work area and the delivery path.
This makes the service go as smooth as possible and keeps your precious items safe and secure.
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