You may have heard that Lululemon has an excellent quality promise for their clothing. But can you really exchange that old pair of pilled leggings shoved in the back of your drawer?
Well, unfortunately, the short answer is…maybe. Lululemon does have a generous return policy and truly stands behind its products; however, that does not mean you can exchange a 10-year-old pair of leggings for a brand-new pair. Your ability to exchange an old pair of leggings will depend on the age, damage, and reason for exchanging.
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Lululemon’s Return Policy
Let’s start with the basic return policy for Lululemon items. The Lululemon website states that returns are always free and can be completed by mail or in person at one of their stores.
Final sale items cannot be returned or exchanged and include gift cards, face masks, and anything bought on the “We Made Too Much” website. The requirements for a return are:
- Return must be made within 30 days of purchase
- Product cannot have been worn or washed
- Tags must be attached
- Must have proof of purchase (receipt or card used)
At first, this return policy does not seem very lenient; however, there are a few exceptions. If you wear a pair of shoes and do not like them, you can return them as long as they are in the original box and you have proof of purchase.
Also, Lululemon’s Quality Promise ensures that defective items are always eligible for returns even after the 30-day return period and after being worn or washed.
Lululemon’s Quality Promise
Lululemon has a separate “Quality Promise” policy that focuses on ensuring their customers are pleased with the quality of their products. Their Quality Promise” policy states that if the product does not “perform for you,” then they will take it back.
The exact meaning of this is a bit unclear, but they do say that this policy ensures their product will last for a “practical lifetime.”
This is the detail that makes it unlikely your 10-year-old pair of pilled leggings will be exchangeable. It seems like you are going to have to use your best judgment on this and ask yourself if the leggings performed for a “practical lifetime.” If you feel like they started deteriorating in quality too soon, then you may want to try exchanging them at your nearest store or by filling out this online form.
Several websites that are not affiliated with Lululemon say that the quality promise is good for two to five years after the purchase of the product. However, I could not find anything about this on the Lululemon website.
Other Options for Exchanging Leggings
Now for the good news! If you’ve gotten this far and realized that there is no way your old leggings meet the requirements for Lululemon’s return or quality promise policies, then there are still options for you. Lululemon offers repairs and a recycling program that may meet your needs.
Legging Repairs
Lululemon offers free repair services for items with small holes and other issues. You can take your item into a store and an employee will look it over and determine if the damage is repairable.
If the damage is repairable, then they will fix it for free! If the damage is not repairable, then they will likely recommend that you use their recycling service.
I could not find information about these repair services on their official website; however, many people have attested in online forums and blogs that Lululemon does in fact offer this service. I believe it technically falls under their “quality promise” and that is why they do not explicitly mention it on their website.
If you want to mail in your leggings for repair you can do so by filling out the quality promise online form. You will need to have some information available about your item and the necessary repairs.
Of course, it is possible that when they receive the item they determine that it is not repairable. In this case, the item will be recycled.
Lululemon also offers free hemming services on any of their items, even if you do not have proof of purchase. That means that if you thrift a great pair of Lululemon leggings that need hemming, you can take them to the store and have it done for free!
The hemming service is done in-store and their website says that it takes three business days to complete. Hemming is offered on tank tops and shirts as well.
Read also >> Lululemon Lifetime Warranty – Quality Promise (What You Never Imagine)
Read also >> How to fix a hole in lululemon leggings (Lululemon Repairs – Best Tips)
Lululemon Recycling and Like New
Lululemon also offers recycling services for leggings that are too far gone for repairs. This is a part of their new Like New store. If you have leggings that are too old or worn for a return or repair, then Lululemon will take them and give you store credit.
The amount of store credit will vary depending on the quality of the item.
Lululemon’s goal with this initiative is to have a positive impact on the environment. Thus, they will offer you store credit for your gently used items and then resell them on their “Like New” page.
If the item cannot be resold, then they will offer you a small amount of store credit and either donate or recycle the clothing for you. This way, those leggings you never wear will not ever have to see the landfill!
The Like New website states that all shorts, skirts, and men’s shirts are redeemable for $5, all hoodies sweatshirts, sweaters, pants, crops, leggings, dresses, and large bags are worth $10, and all outerwear is worth $25. One reviewer confirmed that she received $10 per pair of leggings.
She also mentioned that the store credit she received was only valid for new items and could not be used to buy items from the Like New store.
Additionally, it is important to note that not all items are eligible for trade-in with the Like New program. The website specifies what exactly they are accepting.
Lululemon Return FAQs
Can I return an item that I bought online in a store?
Yes! Lululemon accepts online returns in all of their stores. Simply print your receipt or bring it on your phone and you will be able to process your return in-store.
How long will it take for my return to process?
Your return is processed immediately if you return your items to the store. However, if you return your items via mail, then returns are processed within three to five days of when they are received at the warehouse. Funds may not reach your account for three to 10 days after the return is processed.
I have had my item for longer than 30 days, but I meet all the other return requirements. Can I still return it?
According to Lululemon’s official return policy, no you cannot. However, many user reviews and blogs mention that store employees often make exceptions as long as the item is not worn or washed, has the tags, and is still being sold.
Conclusion
Lululemon does their best to ensure that their customers are pleased with their purchases. While you may not be able to trade in a worn-out old pair of leggings for brand-new ones, Lululemon does offer lots of options to earn store credit and help keep your old clothes from ending up in the landfill.
Reference Source
https://www.yogajournal.com/lifestyle/fashion-beauty/lululemon-like-new
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