Have you ever asked yourself or your friend what Blundstone lifetime warranty is? Well, you are at the perfect place to find the answer to such a question.
When you spend a lot of money on boots, it is critical you have a warranty in place to protect you from damages or defects caused by the manufacturer and something you had absolutely no control over. Blundstone boots are fabulous and comfortable, but what is the lifetime warranty should something go wrong?
Blundstone offers customers a warranty on any product that has obvious signs of damage or defects made by manufacturer error. This warranty doesn’t have a specific time frame but guidelines at the company’s discretion.
No one should be stuck with a pair of boots they can not wear due to no fault of their own. Keep reading for more information on Blundstones warranty details and what they could mean to you.
Who is Blundstone?
Blundstone is an Australian footwear company with its headquarters located in Hobart, Tasmania, Australia, and stores worldwide. This company has faced many ups and downs over the years, with bankruptcy, job losses, and other hardships causing the company to struggle.
However, they still manage to press on and have brought themselves back many times, and are currently a top-selling, high-end boot company today.
What do They Sell?
For the most part, Blundstone sells boots, with their ankle-length boots being their top sellers.
They have a wide range of products for men, women, and children, crafted from quality materials such as waxed suede and premium leather.
The company also has a great line of shoe accessories and shoe cleaning products to help maintain your boots and keep them maintained for years.
What is Blundstone’s Lifetime Warranty?
Wouldn’t it be amazing if a lifetime warranty actually covered your product for your entire life? Unfortunately, nothing really works that way, and that includes boots created by Blundstone.
While the company does offer its customers a great warranty option, it doesn’t technically last a lifetime.
How Long is Blundstone’s Boot Covered Then?
Blundstone’s products do not have a specific date of coverage on their products. Instead, they offer to repair or replace any pair of boots that have apparent signs of manufacturer defects or damage at no cost to you.
This means that any boots you purchase from Blundstone or any of their authorized sellers are easy to return and have replaced if an issue arises that you have no control over.
With that said, there is a certain length of time that is taken into consideration when the review is taking place.
If you have owned the boots for more than a few years and the issues could have come from typical wear and tear or misuse, the company obviously will not cover the cost of repair, nor will they replace them.
What is the Catch to this “Lifetime Warranty”?
The problem with this warranty is that there really aren’t any guidelines available to follow, so it is hard to know what may or may not be covered.
The decision is completely at the discretion of the company, and the determination of whether or not the boot will defiantly be covered won’t be determined until you send them back for review.
How do You File a Claim on Blundstone Boots?
If you have purchased a pair of Blundstone boots and believe there is enough liability on the company’s part to file a claim for their warranty, you will need to log onto their website and complete a claims form.
On this form, you will be asked to provide the following information:
- Phone number
- email address
- Where you bought your Blundstone’s
- The date of the initial purchase
- You will be asked if you have your original receipt and if you have tried to return the boots to the original retailer.
- Product details (Type of boots…men, woman, kids.)
- You will be asked how you have cared for your boots
- You will be asked if the boots have been altered in any way
- You will be asked to describe the issue with the boots in detail
- Photos will be required with images of the top, sole, and profile of booth boots
- Photo of the damage
- Photo with time stamp
When filling out this form, make sure to include every possible detail regarding the use of the boots and the problem you have noticed. The more information, the better chances you will have to get your boot repaired or replaced.
You can also choose to send the boots back to the retail location you purchased them from to have them assessed by the company, where they will determine if the damage qualifies for a return or repair under warranty.
Please note that you are responsible for the shipping cost to send the boots back for assessment, and it will not be reimbursed if you are awarded the warranty, but the repairs or replacement and shipping back to you are 100% covered.
What About Blundstone Returns?
Blundstone prefers its customers to return their product before filing a claim for the warranty if possible.
The company actually has a return policy that is relatively reasonable for being a high-end brand with rather pricey shoes as inventory.
You have 30-days from the initial purchase date to return your boots for any reason for a full refund. This is, as always, subject to inspection and can be refused for several reasons.
- The boots have clearly been worn.
- The boots are not returned in their original packaging
- The boots have been sent back with damages or defects caused by the customer
If this applies to your return, your items will be sent back to you without a refund issued.
Can You Exchange Blundstone Boots?
Exchanges tend to complicate things, so, to keep things simple, Blundstone prefers only to offer customers the option to return.
This way, all you have to do is return the original item, then use that money to buy the product you would prefer. With a 30-day return window, you have plenty of time to decide if the style, color, or size isn’t right for you.
How is Blundstones Customer Service When Filing a Warranty Claim?
Most customers seem to agree that Blundstone is pretty fair regarding warranty claims and approving them as long as the customer is honest, and the claims are legit.
It is relatively easy to identify damage and what caused it when it comes to boots and shoes. Blundstones professionals can typically tell if the problems are due to ordinary wear and tear, misuse, or manufacturer error.
So, if you are planning on trying to get a new pair of boots due to an accident you may have caused, you are probably wasting your time.
Aside from warranty approvals, customer service seems to be friendly, helpful, and responsive in a timely manner, so you won’t have to wait too long to hear back on whether or not your boots are going to be covered.
Summing Things Up
Blunstone is an honest company that stands behind its product and offers its customers a warranty that will protect you from being stuck with a defective pair of boots that were simply not put together correctly.
The warranty process with the company is relatively simple and quick, making Blundstone reputable.
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