Blue Nile Customer Service Hours (Opening + Closing)

Blue Nile Customer Service Hours

Do you know what Blue Nile customer service hours are or what time Blue Nile customer service opens and closes? Well, you are at the perfect place to find the answer to such a question.

Blue Nile’s customer service is available 24/7. Blue Nile offers a number of ways of contacting their customer service, including email, phone, and live chat, all of which are available at any time. Alternatively, customers can arrange an appointment to get further help, which can be done either in store or virtually and are available in line with the store’s opening times.

In this article, we look at everything you need to know about Blue Nile’s customer service hours, including methods of contacting, what they can help you with, and some of the frequently asked questions.

What are Blue Nile’s customer service hours?

According to Blue Nile’s website, their customer service is available for customers to contact 24/7.

As Blue Nile offers multiple ways for customers to get in touch with the company, most customers should be able to find a way to resolve their problems without too much difficulty and in a way that suits their needs and availability.

Blue Nile’s customer service relies on certified diamond and jewelry experts to offer the best support and advice available to customers, and these experts can be contacted at any time, day or night.

These experts can answer questions for you, help you to resolve a query or issue, or assist you in making a purchase.

If you want to view jewelry or diamonds physically, you can also get in touch with Blue Nile to arrange either a physical or virtual appointment.

These appointments are with one of Blue Nile’s diamond experts, who can show you products in more detail.

In-store appointments are likely to be subject to the opening hours of physical stores.

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How can you contact Blue Nile’s customer service?

There are a number of different options when it comes to getting in touch with Blue Nile’s customer service.

Depending on how much time you have to resolve your issue, you can choose to use either of the classic customer service means of contacting Blue Nile via email or phone, which we will list here:

Alternatively, you can try an online live chat with a member of staff or chat over text via WhatsApp, both of which you can access online.

If you want to see jewelry or diamonds in more detail, you can also arrange a virtual or showroom appointment to receive further help.

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What can Blue Nile’s customer service help you with?

Blue Nile’s customer service can help you with any questions, concerns, or problems you may have. You can contact them to discuss jewelry options, financing issues, or for help making a purchase.

At the same time, you may also contact them for faulty products, problems with an order, or to make a return.

Virtual appointments are great if you wish to view an item in more detail and ask questions about a specific item. Physical appointments, on the other hand, are helpful for allowing customers to view, hold, and try on jewelry or diamonds.

Either option is great if you want to discuss your options in detail and really get a sense for what you are buying.

Can you visit Blue Nile in store?

You can visit Blue Nile in store in a number of locations across the country. As well as flagship showrooms you can visit to view products and make purchases, Blue Nile also has a number of smaller stores.

You can visit stores to get repairs, cleans, and sizing done, while you might need a showroom for more expert advice and services.

Blue Nile is working to expand the number of stores and showrooms currently open, and the number is growing all the time.

However, Blue Nile currently has stores or showrooms in the following locations:

  • Arizona,
  • California,
  • Colorado,
  • Florida,
  • Georgia,
  • Illinois,
  • Michigan,
  • Minnesota,
  • New Hampshire,
  • New York,
  • New Jersey,
  • North Carolina,
  • Oregon,
  • Pennsylvania,
  • Texas,
  • Virginia,
  • Washington.

Pros and cons of Blue Nile’s customer service hours


  • One of the best things about Blue Nile’s customer service is that it is available at all times. Customers can get in touch with their customer service 24/7, which is great for getting help and resolving queries at any time that is suitable for you.
  • Customers also have a number of different options for getting in touch with Blue Nile’s customer service. Rather than being limited to email or phone, Blue Nile offers live chat, WhatsApp, and virtual appointments to allow customers to access the support they need.
  • Blue Nile typically receives good reviews when it comes to its customer service, with many people reporting good experiences with receiving the help they need. Most customers were able to resolve their issues, get advice, or receive assistance in making a purchase.
  • As well as offering technical customer service support, Blue Nile also offers the option to arrange a virtual or physical appointment so that customers can physically view products. In-store appointments also offer the opportunity to touch, hold, and try on items, a service that many other retailers don’t always offer but can be vital when making such expensive purchases.
  • Customer service at Blue Nile comes from experts in jewelry or diamonds, so customers can be sure they are receiving the best support and advice possible. This is different from many other retailers of expensive jewelry or diamonds, who may rely on non-experts to provide advice and support.


  • Unlike other retailers, Blue Nile requires an appointment to be set in order for virtual or physical viewing. Other retailers don’t necessarily require an appointment to be made, instead, you are likely to be allowed to arrange a viewing at any time that is suitable for you.
  • Aside from this, there are no other cons of Blue Nile’s customer service hours. They are available 24/7, and offer a lot of options for receiving expert advice and support on purchases or problems, which means most customers have a good experience with accessing customer service.

Blue Nile Customer Service FAQs

Where is Blue Nile’s customer service based?

Blue Nile’s headquarters are based in Seattle, Washington, but we don’t currently know where their customer services are based.

This is with the exception of physical and virtual appointments, which are usually based out of one of Blue Nile’s showrooms.

Do Blue Nile accept returns or exchange?

Blue Nile accepts returns within thirty days from the shipping date. Items that are returned within this period will be eligible for either a refund or exchange.

When you create a return for an item, you will be provided with a free shipping label, which will be sent to your email address and is entirely free to use.

Do Blue Nile products come with a warranty?

Blue Nile products come with lifetime guarantees because of the manufacturer’s warranty offers.

This warranty guarantees your product will be free from manufacturing defects, but it cannot protect your item from normal wear and tear or damage as a result of theft, trauma, or loss.

If you find that item does have manufacturing defects, you can return it to store for Blue Nile to inspect for the cause of damage.

If the damage is found to be the result of a manufacturing defect, Blue Nile will replace your item, or in the case that it cannot be replaced, you may be offered a refund in some circumstances.


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Blue Nile’s customer service is available to contact 24/7. You can contact Blue Nile’s customer service in a number of different ways, including phone, email, and live chat, at any time.

You might need to contact Blue Nile’s customer service to get assistance making a purchase, to resolve a query, or for advice on jewelry or diamonds.



Lindsey graduated with an MBA in 2009. Since then, Lindsey has worked in the retail and consumer service industry as a manager, advisor, and marketer. Lindsey is also the head writer and Co-founder of Lindsey is based in Morgantown, West Virginia.

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