Do you know what Birkenstock’s lifetime warranty is? Well, you are at the perfect place to find the answer to such a question.
If you are at all familiar with the Birkenstock brand, then you already know how comfortable and stylish their shoes and accessories can be. You also probably already know how much one pair will cost you, which means having a good warranty would be ideal.
So, what is Birkenstocks Lifetime Warranty? Birkenstock does not offer its customers a lifetime warranty on its products. In fact, the company doesn’t offer a warranty of any kind. They do, however, provide a 30-day money-back guarantee on anything you buy.
In this article, we will discuss in detail Birkenstock’s warranty (or lack thereof) and how you can feel confident when purchasing products from this company, online or in-stores.
Who is Birkenstock?
Birkenstock is a shoe manufacturing company that was created in 1774. The company’s headquarters is located in Germany, and its shoes reflect the German culture.
Before making anything else, this company started with comfortable footbeds and arch supports that quickly grew in popularity, and the company started to expand, becoming the famous retail company we know today.
What do They Sell?
Birkenstock’s most notorious product on the market is their infamous cork soul sandals that conform to your feet when you wear them. However, these are not the only items they have for sale.
At Birkenstock, you can also purchase skin care items and shoe accessories such as socks, arch supports, and shoe care products.
Read also: Clarks Shoes Lifetime Warranty (What’s Covered + Damage)
What is Birkenstock’s Lifetime Warranty?
Birkenstock is one of the few companies that do not have any type of warranties on their products. They have never offered a warranty on their products, and it doesn’t look like they plan on adding one anytime soon.
This company must be very confident in their product and the manufacturing, storing, and distributing of their products since Birkenstock also doesn’t offer any type of guarantee on any of their products either, so what you see is what you get.
How Are You Protected From Faulty Manufacturing?
Just because Birkenstock doesn’t offer their customers a warranty doesn’t mean they don’t take their customers seriously or want to provide them with the best service possible; that is why they offer them a pretty flexible return policy.
What is Birkenstock’s Return Policy?
Birkenstock’s return policy is pretty similar to most other retailers.
You have 30-days from the initial purchase date to return any shoes, skin care products, and accessories back to the company for a complete refund.
This refund will be issued in the same form of payment as the initial transaction.
That simply means that if you paid for your products in cash, you would receive cash back (in stores); if you paid by credit, you would get your money back on the card you initially used.
What’s the Catch?
So, what’s the catch? Everything has a catch, right? Birkenstock is more than happy to take any of their products back within 30-days, no questions asked, unless…
- The product is damaged or soiled.
- You do not have the original packaging.
- The product is not in the same condition as it was when you received it
- The return is initiated after 30 days
To be honest, these are not unreasonable conditions, and since the return shipping is free of charge as long as you meet all the above criteria, it is a great offer.
Note: Birkenstock will not refund you the shipping cost you originally paid when purchasing the product.
What If You Receive an Item from Birkenstock Damaged or Stained?
Birkenstock does its best to make sure the products they ship out from the online store are in the best condition possible; however, mistakes do happen.
If you received an item from Birkenstock.com and it wasn’t the correct order, the product was damaged or soiled, or something is missing, simply contact customer service to get quick assistance and a solution right for you.
What is the Warranty for Birkenstock Products Purchased Through a Third Party Retailer?
Birkenstock has independently owned and operated retailers, which gives these businesses the freedom to offer their own rules, regulations, and warranties.
If you purchase your Birkenstock product at a local retail location, you will have to reach out to them to determine their specific warranty information.
How Do I Return an Item?
If you received an item you purchased on the Birkenstock website, you could return it by logging into your account and selecting the item you wish to return, starting the process from there, and following the prompts as you move along.
If you don’t have an online account, you can search for your order on the site with your shipping information and order confirmation number, or you can call their customer service department, which can assist you in the process.
If you are returning a product to a physical Birkenstock store you originally purchased it from, you need to go back to the same location as the initial purchase with your receipt in hand.
These returns are valid for 30-days as long as the above criteria are met.
Can You Return a Product Purchased on Birkenstock Online to a Retail Location?
Nope. Again, because the retail stores are owned by separate entities, any online items will need to be returned by mail.
Just the same, anything you purchase from a Birkenstock store must be returned to a store and cannot be returned by mail.
Birkenstock Repair Cost & Coverage
Typically, the cost to repair Birkenstock sandals will be around $50 and can be completed in a relatively short amount of time.
Typically repairs to a pair of Birkenstocks are not going to be covered by any type of “Warranty” or anything else.
The only way you can get your repairs for free is if the manufacturer made an error and it was identified as soon as you received the item in the mail.
If you own a pair of Birkenstocks and the souls need to be replaced, or the shoe needs to be repaired, you will want to reach out to a Birkenstock store or authorized retailer for information on a local repair shop.
The average lifespan of Birkenstock sandals is around 10 to 12 years.
What is Birkenstock’s Exchange Policy?
Birkenstock’s exchange policy is extremely limited. The only way you can exchange your shoes is if you are looking to get the exact same pair but in a different size.
If you want a different color or style, you will have to return the product and then purchase the pair you want.
What is the Catch?
Exchanges of Birkenstock products are free of charge as long as you are only exchanging the item for another size and the exchange takes place within 30-days of the initial purchase.
Summing Things Up
Sometimes the idea of a warranty on any product can make a customer feel safe because it gives you the feeling you are covered if something happens to go wrong with your purchase due to no fault of your own.
In this case, Birkenstock doesn’t feel the need to offer their customers a warranty since a 30-day window provides plenty of time to notice a manufacturer’s damage or defect.
After that, the company guarantees their shoe parts are replaceable, giving you an easy way to fix them if wear and tear make them unusable.
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