Do you know what Benchmade lifetime warranty is? Well, you are at the perfect place to find the answer to such a question.
When you take the time to order a custom-made knife, you want a quality product that comes with the promise you are going to get exactly what you paid for. So when you order an item from Benchmark, it is crucial to know your knife is backed with a warranty.
Benchmade has a limited lifetime warranty on all of their products that promises their customers a free repair or replacement service is guaranteed if the knife they purchased is defected or damaged due to manufacturer error.
When you are spending a lot of your hard-earned money on a custom-made product, you always want to go with a brand you can trust. Here is why we suggest shopping with Benchmade when it comes to quality knives.
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Who is Benchmade, and What do They Do?
Benchmade is a Kife manufacturing company that is stationed in Oregon City, Oregon. However, they didn’t start there. Benchmade was initially founded in California back in 1979, known at the time as Bali-Song. After a few moves and name changes, Benchmade was born, and they settled.
This popular and well-known knife company has three main classes of knives they produce and sell to many different markets, from culinary kitchens to law enforcement and the military.
The blue class is for recreational purposes such as pocket knives; the red class is professional blades, and the gold class is for collectors.
No matter which type of knife you choose to purchase from this industry giant, you are going to have a quality, custom-built product that is made to last.
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What is the Benchmade’s Lifetime Warranty?
Because of how high-end Benchmade knives are, and the high-end price tag they come with, it is good to know they offer their customers a lifetime warranty.
Benchmade provides a warranty on every one of its products, guaranteeing the customer that they will repair or replace any knife that arrives with damages or defects created during the manufacturing process or customization.
These services will be provided free of charge, and the decision on which course of action to take will be made by the company.
Benchmade backs its products 100%, which is why these warranties are lifetime guarantees. This is amazing since most companies today will not back their products for this length of time.
They state their warranties are for the life of the product, which is typically only a few years.
At Benchmark, they sell their knives with a promise you will have a product that will last you almost forever.
What About The Lifesharp Guarantee?
Not only are you going to get a custom-made, quality knife with your Benchmark purchase with a lifetime warranty that is easy to understand, but you are also given a Lifesharp guarantee as well.
THe Lifesharp guarantee is different from the lifetime warranty and does not repair or replace any products for any reason.
This service is put in place to give customers peace of mind that their Benchmark knife will always be as sharp as the day you bought it.
How Do You Apply for the Lifesharp Service?
Submitting a claim for the Lifesharp guarantee is very simple. All you have to do is log onto your account or create one if you don’t already have it set up, then complete the Lifesharp form provided. After completing the form, you will be provided a shipping label.
Send your knife to the address provided along with the service form, insurance form, and counterfeit goods agreement form.
Once the company receives your knife and the proper paperwork, they will have their professionals sharpen it for you and then return it within one to two weeks.
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How Do You File a Claim for the Benchmark Life-Time Warranty?
If you have a Benchmark knife that is damaged or has some type of defect due to manufacturer error, you can easily file a claim under the lifetime warranty given to all customers on every knife sold.
You can do this simply by accessing your customer account and compiling the claims form.
If you do not have an account and have no interest in creating one, that is fine; you are still able to file a warranty claim; all you have to do is log onto the Benchmark website and print up to three separate forms.
The warranty service form, the Counterfeit goods agreement, and the automatic opening knife agreement.
Complete each of the forms listed above and mail them to the company along with the knife you wish to have returned, replaced, or repaired.
How Do I Contact Benchmark About my Lifetime Warranty?
If you have any questions or comments regarding Benchmark’s lifetime warranty, you can either call their main phone number, 833.557.2526, or log onto their website and access the live chat option located in the right-hand corner of the page.
Is it Difficult to Have Your Claim Approved?
It seems that Benchmark really does stand behind its products and puts the satisfaction of its customers above all else. It seems there is very little need to actually file a claim with the company as long as the issues you are concerned about are legit.
If you have any trouble with the knife you receive, simply contacting customer service and sending the knife in for repairs is typically all that needs to be done.
Rarely will the company refuse to correct any mistakes or fix a broken blade unless the damage is obviously a user error.
What About Returns?
If you bought a Benchmade knife and decided it wasn’t exactly what you wanted, you won’t have any problems whatsoever returning this product to the company.
Benchmark has a great return policy that states any purchase can be returned within 90-days of the original purchase date.
To return any knife to Benchmark, contact their customer service department, where you will be given an RMA number, then ship the item back in brand new, unused condition for a full refund (some products may require a 20% restocking fee.)
Unfortunately, if you took the knife out of the package and used it a couple of times only to realize you don’t like the way it feels or the way it cuts, you are unable to send it back.
The company will not accept returns on any item that has previously been used. There are many reasons for this, with not being able to re-sell them being one.
Is a Broken Tip Covered Under the Benchmark Warranty?
Breaking the tip of a knife is easier than many people think, and when it happens, it would be wonderful if it could be repaired for free.
Unfortunately, a broken tip is not covered in the Benchmark limited lifetime warranty unless the problem occurred to a manufacturing error, which is not very common.
While sharpening services are covered under a special policy, broken parts are not.
Benchmade Warranty & Repair >> Check out the video below:
Summing Things Up
Whatever your knife needs may be, you can probably find the perfect product for your projects at Benchmark.
Here you aren’t only provided a quality customized knife but a lifetime warranty, promising you that you are going to get a product made to last or they will make things right.
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