Do you know what Aritzia´s holiday return policy is? Well, you are at the perfect place to find the answer to such a question.
Most stores have a holiday return policy that provides a little extra wiggle room so that you and your loved ones have extra time to return products during the holiday season.
If you shop at Aritzia, it’s natural to wonder about the Aritzia holiday return policy.
To learn about Aritzia’s holiday return policy, read on. This guide tells you everything you need to know about returning products to Aritzia during the holiday season.
Table of Contents
Does Aritzia Have a Holiday Return Policy?
Holiday return policies are designed to provide a longer return window so that items can be returned, even if they have been gifted to someone else.
After all, many people purchase holiday gifts well before the gifting is finished, which would render the item outside of the regular return window.
Holiday return policies normally begin in November and require all items purchased between November and December to be returned by January 31st.
Unfortunately, Aritzia does not have a holiday return policy that is different from its regular return policy. As such, you will have to abide by the standard return policy if you want to turn in items to Aritzia, even during the holiday season.
The regular policy often does not provide a large enough window for you to purchase the item in advance, gift it to your loved one, and then return it later on.
About the Aritzia Return Policy
Given that Aritzia does not have a holiday return policy, it’s important to know its standard return policy.
The standard return policy applies to all purchases throughout the year, including items purchased during the holiday season as a gift for someone else.
Aritzia’s return policy is separated into two categories: in-store and online returns. These return categories refer to how you purchase the item.
If you purchase the item online, return it online. If you purchase the product in the store, return it in-store. Unfortunately, you cannot return an item you purchased online to an in-store location or vice versa.
Items excluded from the return policy are the same in both categories. All items must be in their original condition, meaning they are undamaged, unworn, and unwashed.
They must have the original tags as well. If the item is not in its original state, meaning it is damaged, washed, or worn, you cannot return it. You also cannot return it if the original tags are gone.
More so, there are certain items that are simply not eligible for return due to sanitary reasons. Hosiery, intimates, body suits, and face masks cannot be returned.
These are standard items that are rarely accepted for return at other stores as well.
Any personalized items and final sale items cannot be returned either. Final sale items include items purchased at a discount or on sale.
A Note on Sale Items
Many sale items are considered final sales, meaning you cannot return them. There are certain sale items that are eligible for return, though.
If the item was purchased online and had a discount worth less than 50%, the item can be returned within 14 days of purchase.
You will only be refunded in the form of store credit. If the discount is over 50% online or you purchased the item in-store, refunds are not accepted.
There are specific rules relating to gift card returns as well. Gift cards cannot be redeemed or refunded for cash unless it is required by law.
Additionally, you will not be refunded cash if you want to return items purchased with a gift card. Any items that were purchased using a gift card will be refunded in the form of store credits.
If you purchased your Aritzia item in-store, you can return it in-store. Unfortunately, there is no option to return in-store purchases online or online purchases in-store.
The upside is that items purchased in-store are eligible for both return and exchange.
If you want to get refunded using the original payment method, you must return the product within 10 days of purchase.
You can return the item at any boutique in the same country you bought it in. You have until 21 days after purchase to exchange the item or get merchandise credit instead.
All you need to do is bring the original receipt and the item you wish to return to an Aritzia store in the same country you purchased the item from.
There, one of the representatives will help you issue a return or exchange.
If you purchased an item online, it is eligible for returns, but you cannot exchange the product for something else.
If you return the item within 14 days of the shipping date, you will receive a full refund. This full refund is issued to the payment method used to purchase the item.
If you miss that 14-day mark, that’s OK. You can return any online items within 30 days of the shipping date, but you will only be refunded in the form of an E-gift card.
Unfortunately, there will be a fee for online refunds if you checked out as a guest. This deduction covers the return postage. Individuals who checked out using their Aritzia account will not have a postage fee.
In other words, there will be no deduction from the refund amount when you check out with your account.
How to Return Items Online
To return your Aritzia item online, sign into your account and go to the “Order History” page. Click on the “Order Details.”
If you do not have an account and checked out as a guest, you can use the “Order Tracking” form instead.
Once you have the details of your order, choose to return the items, and fill out the request form. Make sure all the details are correct before clicking “Process Return.”
Now, go back to the original box. A return label is always provided with the original order. Pack up your return and ship it. The return confirmation page will outline all the instructions you need to follow.
In the case that you need a new return label, contact the Aritzia customer support. Have your return number, phone number, and address ready.
If you are returning multiple items from the same purchase, try to pack up as much as you can into one box. Even if the items were received in separate shipments, try to pack them in one.
Note that the return label must match the Aritzia items you are returning. In the case that you have to return items from different orders, contact customer support first.
You’ll have to wait a few days for the package to arrive at Aritzia. Once arrived, the return will be processed within about 7 to 10 business days. You will get emailed once the return is completed and refunded.
If you purchased an item online by accident, Aritzia has a cancellation policy. Generally speaking, you have up to 30 minutes after you click submit to cancel your order.
In order to cancel the order, you have to contact customer support via phone call or live chat.
Because you have to talk to customer support in order to cancel an item, the cancellation policy only applies to items purchased within the customer support hours.
Customer support is available seven days a week between the hours of 6:00 AM to 9:00 PM PST.
Aritzia does not have a standard price adjustment policy, but Aritzia has responded to inquiries on Twitter, allowing us to understand how they approach price adjustment situations.
Because there is no price adjustment policy, Aritzia technically does not offer price adjustments.
However, items that are still under the exchange and return policy can benefit from price adjustment whenever you return and exchange the product.
What Do Customers Say About the Aritzia Return Policy?
Customers report that Aritzia follows its return policy. If you wish to return an item that falls within the return policy requirements, they will quickly and efficiently issue a return or an exchange.
However, there are many complaints about the policy itself. For starters, individuals do not like the fact that the return policy is not simple, making it difficult to keep track of eligible returns.
People also do not like the fact that there is no different policy during the holiday season.
What this tells you is that it’s important to be aware of the policy specifics before purchasing your item.
That way, you know exactly when and how to return the product if need be. As long as you know the specifics beforehand, you shouldn’t run into much trouble.
Aritzia Return Policy FAQs
How strict is Aritzia’s return policy?
Aritzia is relatively strict with its return policy. Make sure to read up on the return policy before trying to return the item to make sure that the item is still under the policy window and meets the requirements.
What is Aritzia’s return policy?
The return policy depends on the method used to purchase the item. Online purchases have between 14 and 30 days, whereas in-store returns have between 10 and 21 days.
How your refund is issued depends on when you return the item. It’s important to read the specifics of both online and in-store returns for comprehensive details.
How do I return my final sale item Aritzia?
Aritzia does not accept final sale items for return. In other words, there’s no way to return a final sale item to Aritzia.
Can you return something to Aritzia without a tag?
No. One of the requirements for return is original tags. If the original tags are missing or the item is not in its original condition, Aritzia will not accept the return.
Does Aritzia do price adjustments?
Aritzia does not do standard price adjustments, Aritzia offers price adjustments whenever items are purchased online or in-store using the return and exchange policy.
What this means is that the item must still be under the return window for the price adjustment to qualify.
Unfortunately, Aritzia does not offer a standard holiday return policy.
Its return policy is the same during the holiday season as it is the rest of the year. So, there is no extended return window during November, December, and January.
You will have to learn about the return policy based on how you purchase the Aritzia item.
From there, you have to return the item the same way you bought it, meaning return it online if you bought it online. If you have any questions, it’s best to contact customer support.
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