Amazon Mobile Replacement Policy (Return, Time Frame + More)

amazon mobile replacement policy

Have you ever asked yourself or your friend what Amazon’s mobile replacement policy is? Well, you are at the perfect place to find the answer to such a question.

Amazon is one of the most popular and reliable e-commerce websites in the world. The company sells almost every type of goods including clothes, shoes, toys, furniture, home decor, and electronics, such as cellphones. 

What makes Amazon so popular is the seamless shopping experience and excellent customer service provided by the company. Most products can be returned to Amazon without a hassle.

So, what is Amazon’s replacement policy for mobile? Amazon accepts the return of cellphones within 30 days of delivery. They also offer a refund once they have properly checked the device. You can return the device with a return label sent by Amazon. However, if you purchased the cellphone from a third-party seller, the return policy may differ.

So, what is Amazon’s return, exchange, and refund policy for cellphones? Keep reading this article as we’ve got all the details covered.

What is Amazon’s Standard Return Policy?

Most items shipped out by Amazon are eligible for a return as long as you do it within 30 days of the delivery.

Some products like electronics or personal care items have some additional terms and conditions attached to them.

What is Amazon’s Return, Refund Policy for Cellphones?

The 30-day window strictly applies for returning cellphones to Amazon. Usually, a product sent out for return will reach Amazon in 20 to 25 days.

If you return the device after the 30-day period, you may be charged a 20% restocking fee by Amazon. Plus, the final decision to accept the return will depend on several factors.

After Amazon receives the cellphone, a proper inspection will be done to make sure the device is working fine and has not been tampered with, or damaged in any way.

A factory reset will also be done. All the parts and accessories should also be in their original condition and packaging.

Once the product has passed this inspection, then your device will be considered eligible for a return and refund. After the process is complete, Amazon will credit the refund amount to your account.

Read also: Amazon Return Policy Opened Electronics? (Secrets Nobody Is Talking About)

What About Cellphones Purchased from a Third-Party Seller at Amazon?

On Amazon, there are many third-party sellers who have their own stores and products. These sellers are usually not bound to follow Amazon’s Return Policy and can impose their own, individual policies for returns and refunds.

So, the 30-day return policy also does not automatically apply on items sold by a third-party seller.

If you are buying something from a third-party seller, it is always advised to carefully go through the return policy written by them.

This is usually mentioned on the right side of the product’s page on the website.

Can I return a cell phone bought from Amazon after opening it?

Yes, it is possible to return the cellphone after you have opened it. However, you should make sure that the device is still in its original condition and is undamaged and faulty. 

Many products are simply not eligible for Amazon returns and this includes groceries, custom jewelry, some healthcare, personal items, software, videos, music, as well as live insects or hazardous chemicals.

Do you have to pay Amazon a return shipping fee on cellphones?

Amazon will pay for the return shipping cost as long as the product was faulty, didn’t start working, was incorrectly described, or if a wrong item was sent to you.

If the return is for other reasons, you will have to pay for the return shipping.

How Can You Return A Cell Phone To Amazon?

If you wish to return a cellphone to Amazon, you can do this in a few simple steps:

  1. You will need to print out the return label provided by Amazon to send it back easily. You can find the return shipping label on Amazon’s website in the “Online Returns Center” section. If you can’t find it, simply get in touch with an Amazon customer support representative at 1 (866) 749-7538. 
  2. For the return of cellphones and other high-value goods, you need to use a trackable shipping method. 
  3. Next, you have to prepare the shipping package. For cellphones, the package should be wrapped very securely, ensuring there’s no chance of damage during transit. Remember to use the original packing the device came in. Also, don’t forget to put back any manual or additional accessories it came with. 
  4. It is also recommended to switch off the wireless connection on the device and remove any data or personal information you may have added to it. Don’t worry if you forget to do this because Amazon will also factory reset it once it’s received. 
  5. Now, attach the return label you had printed on the box, and drop the package to the drop-off location mentioned on the return label. For most Amazon cellphone returns, UPS is the main shipping service provider. 

How Long Does Amazon Take To Refund Your Money?

After receiving and processing your request, the company immediately starts the refund procedure. If you purchased the cellphone as an Amazon bundle, you will get a refund amount for the cellphone, and not the bundle.

The status of your refund can also be checked online anytime. Simply, sign into your Amazon account and go on the “Order Summary” page in the “Your Account” section.

Typically, a refund can take up to two weeks. The exact time also depends on the original payment method you used. 

Final words

To sum it up, you have 30 days to return a cellphone to Amazon and you will easily get a refund as long as you meet the basic requirements.

This makes buying a cellphone on Amazon extremely reliable and convenient for customers. In fact, Amazon is an authorized seller for many big brands like Apple, Samsung, Google, and Windows. 

If you’re still confused about the return of a particular device, the return process and conditions are usually listed on the right side of the product’s page.

We hope this article was useful and that it will help you make informed decisions as a consumer. Enjoy your online shopping!

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Lindsey graduated with an MBA in 2009. Since then, Lindsey has worked in the retail and consumer service industry as a manager, advisor, and marketer. Lindsey is also the head writer and Co-founder of Lindsey is based in Morgantown, West Virginia.

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