Amazon Computer Return Policy (What’s Covered, What’s Not?)

amazon computer return policy

Amazon is one of the most popular online shopping sites in the world. Not only are they well-known for carrying just about anything, but they are also excellent when it comes to refunds and returns. But does this apply to everything, even including computers?

Amazon offers customers 30-days to return a computer purchased through the Amazon website for a full refund as long as the computer is in brand-new condition.

Although Amazon seems to be pretty amazing, even they have to have some policies and procedures in place when it comes to allowing returns and refunds on computers in order to protect themselves and their sellers. Let us take a quick look at what those rules are now.

What is Amazon’s Computer Return Policy?

Amazon allows customers to return computers, laptops, and pretty much all other electronic products to them within 30-days of the initial purchase date. This policy requires the computer to be unused and in brand-new condition.

Once the item is shipped back to Amazon, you will automatically receive your refund back to the original form of payment used when purchasing the item.

Read also >> Amazon Return Policy after 30 days (Customer Service + More)

Read also >> Amazon Laptop Replacement Policy (Item, Return, Guarantee To Know)

Can You Return a Computer to Amazon if it Had Been Used?

Most of us can’t tell just by looking at the computer that it isn’t for us. We typically have to take it out and use it for a short period of time before making any final decisions. 

For the most part, Amazon is not going to refuse a computer or laptop because it had been previously used.

As long as you initiate the refund within the 30-day time frame, you should have the option to send it back for a full refund.

Read also >> Amazon Electronics Return Policy (Here’s EXACTLY How It Works)

What if I Don’t Have My Receipt?

The best part about shopping online is that you don’t have to keep track of all the paperwork that goes along with a purchase transaction. 

Even if you don’t have a copy of your receipt or shipping invoice, the purchase will still be easily accessible through your account.

This can be pulled up either by your or an Amazon employee to help you get started with your return.

What If I Received a Broken Computer or it Was Missing Parts?

If you haven’t received something in the mail that wasn’t working properly, or at the very least, missing some parts, consider yourself lucky.

These things do happen, and it seems to be happening more often now that the world is doing a lot of its shopping online.

If you ordered a computer or laptop from Amazon and it was received in anything but brand-new and perfect condition, you can contact customer service as soon as possible in order to figure out which solution is best for your situation. 

More often than not, the company will mail you a replacement computer, and you are responsible for sending the defective one back within 30-days.

If the original item isn’t returned within the allotted time frame, your account will be charged for the replacement.

This solution is a win-win for both parties. The customer will receive a new, working computer without having to wait for the return to be received and a new item issued, and the company can take care of the problem quickly while still ensuring they are covered in the case the customer does not return the original item.

How Do I Initiate a Return to Amazon for a Computer?

Over the years, Amazon has perfected its return process, making it easier than ever to get the ball rolling and putting a new computer (or your refund) in your hands in no time at all.

The quickest way to return a computer to Amazon is to:

  • Log onto the website
  • Enter your user name and password to access your account
  • Click on the returns and orders tab located in the top right hand corner of the page
  • Scroll through until you find the purchased item that you wish to return
  • Then click the “return or replace” tab

Once you have gone through the steps listed above, you will be asked why you want to return the item, whether you want to return it for a refund or exchange it, and how you would like to receive your refund, i.e., the same way you initially paid for it or in Amazon credit.

Do You Have to Pay For Return Shipping?

No, for the majority of items sold on Amazon, the company will provide free return shipping. They do this by either providing you a pre-paid shipping label you can print and place on your package, or you can take your computer to a local, authorized shipping center where they will scan the barcode provided by Amazon and package the item there.

If you choose to send your item back in a way Amazon doesn’t offer, then you will be responsible for covering the cost of shipping.

What is Amazon’s Return Policy on Refurbished Computers

The biggest benefit to buying a refurbished laptop or desktop computer is the ability to get a good brand for an affordable price; the downside is your chance of getting a faulty computer since it has already been used.

In the event, you purchase a computer from Amazon, and you want to return it, you will typically have the same rules and time frame as any other item, giving you 30-days from the initial purchase date to send it back.

Just like with any other return, Amazon has the right to refuse any product, especially if it appears to have been damaged by the customer in any way, shape, or form.

Can You Return Computer Bought on Amazon through Third Party Sellers?

Most of the third-party sellers you can purchase items from on Amazon have similar return policies and procedures as the company does.

However, they are not required to offer returns or refunds on anything, so it is crucial you contact the company directly if you have any issues with your computer.

You should always check the listing before making any purchases from a third-party seller; while Amazon does a great job of providing solutions between sellers and buyers, there is nothing they can do if the information was already provided to the customer in the listing.

Can You Exchange a Computer on Amazon?

Absolutely, you can request that the company exchanges a laptop as long as it is within 30-days from the original purchase date and the computer is still in brand-new condition.

It is common for people to open a computer up and decide they would prefer a different color, size, or screen. Luckily, Amazon is more than okay with this and makes exchanging your computer simple. 

The process for an exchange is very similar to what you are required to do for a return. Log onto the website, log into your account, click on the item you would like to exchange, and go from there. 

You can also log onto the website and request help through the company’s chat box, often located in the lower right-hand corner. Here you can get assistance with your exchange making it easier than ever.

Why Would Amazon Refuse a Request to Return a Computer?

There are a few reasons Amazon might refuse your request to return a computer. The most common reason is the computer has been damaged by the customer.

Another reason is that it is outside of the return window, and lastly, the customer has taken advantage of the company’s return program.

Summing Things Up

If you purchased a new computer and decided it wasn’t for you, Amazon makes it easy to return or exchange the item with a solution that’s right for you. 

Amazon has some of the best return policies in place today, making them a great retailer to shop with for everything from computers to accessories, desks, and more.



Lindsey graduated with an MBA in 2009. Since then, Lindsey has worked in the retail and consumer service industry as a manager, advisor, and marketer. Lindsey is also the head writer and Co-founder of Lindsey is based in Morgantown, West Virginia.

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