Walmart’s Customer Service Desk Hours (Opening, Closing)

walmart customer service desk hours

Do you know what Walmart customer service desk hours are or what time Walmart Customer Service Open & closes? Well, you are at the perfect place to find the answer to such a question.

No one wants to wait on hold for long periods of time only to find out the customer service desk isn’t even open, which is it is important to know their hours before you make that call.

Most Walmart store’s customer service desks are available to the public from 8 am-10 pm seven days a week, including holidays. You can contact them by phone or in-store during this time frame.  

So, what do you know about Walmart’s customer service desk? If you need more information, we have all the answers below.

What Are Walmart’s Hours?

The majority of Walmart stores are open from 6 am to 11 pm every day of the week.

While their hours may change due to holidays or weather, they are typically open during this time frame, and associates are available to help you with almost whatever questions you have.

Read also >> Walmart Return Policy: 6 Reasons Why It Sucks & 6 Reasons Why It’s Great

Read also >> Target Customer Service Desk Hours (All You Need To Know)

What is the Customer Service Desk at Walmart for?

The customer service desk at Walmart is mainly used to answer customer questions regarding store hours, a problem with an employee, or you need to return an item you purchased at the store.

What Are Walmart’s Customer Service Desk Hours?

Although the stores are usually open from 6 am to 11 pm every day, the customer service desk is usually only open from 8 am-10 pm for the same number of days.

These hours are ideal for most customers. While they may not be open the entire time the store is, they are available for almost the same length of time, leaving only a few hours of the day you will have to wait (or go another route) to seek assistance.

Accessing Customer Service Over the Phone or Online

Walmart makes it very easy to get in contact with a professional customer service representative that can quickly help you out with just about any issue you have.

Most questions, comments, or concerns can be handled over the phone. Or online. These issues include things like delivery delays, missing items ordered, questions regarding holiday hours, etc.

To access customer service by phone, you can call your local store’s listed phone number or the main customer service phone number at (800) 925-6278.

If you would like to contact their customer service department online, you can do this in a few different ways.

  • Email customer service [email protected]
  • Log into your account and message the company regarding a specific product or service.
  • Or, click on the customer service link to send a message directly to the company.

To receive the best possible service, you should have all of the relevant information listed in your messages. This will save you a lot of time and headache in the end.

How Do You Contact Customer Service in Person?

Getting in touch with Walmart’s customer service in person is probably one of the quickest ways to get results.

These customer services desks are typically located in the front of the store and can be accessed as soon as you walk through the doors. 

Once at the store, you will want to get in line (because there is always a line) and wait for the next available employee to call you up; there, you explain your problem, hand them your return, etc., and they will take it from there.

What if You Need Help and the Customer Service Desk is Closed?

There are times when you don’t realize there is an issue with an item or service until after you get home and settle down for the night.

If you are more of a night owl, this might mean you don’t notice the problem until after the service desk is closed for the day. 

For the most part, if you simply can’t wait until the following morning, you can speak with any employee in the store, and they can probably help you out.

You can also go online and look up your question on Walmart‘s website, where many of the answers are already easily available.

Does Walmart’s Service Desk Close During Holidays?

At this time, Walmart’s hours do not change during most holidays, nor do they close; this includes their service desks.

The only days currently on listed as closed for 2022 are Thanksgiving Day and Christmas day, with the store closing early on Christmas Eve. 

This means you can easily contact someone in customer service if you are having trouble with your holiday decor or are interested in ordering a product but not entirely sure how. 

Does Walmart Provide Good Customer Service?

According to most ratings and reviews, it looks like Walmart has standard, average customer service. While some stores’ ratings seem to be a little lower due to difficulties getting a phone call through or long hold times, the majority of them seem to state their experience was overall satisfactory.

It looks like nine times out of ten, the customers were happy with the end result, the staff seemed kind and helpful, and the assistance and process were quick and easy. 

A lot of people had positive things to say about their online service inquiries, while the in-store reviews were almost an even mix of happy customers and those that weren’t satisfied in the least. 

With the massive amount of shoppers that Walmart sees every day, the overall sense looks like they provide helpful customer service you can, for the most part, count on.

Can You Go to a Customer Service Desk to Get Help Regarding an Online Order?

Although it is possible to discuss an online order with the customer service representatives in the store, it would probably be easier and quicker to solve the issue online.

Summing Things Up

Whatever issues you seem to have, you can easily contact a customer service representative at a Walmart customer service desk every day of the week between the hours of 8 am and 10 pm.

They also make it extremely easy to get in touch online or by phone, giving everyone the option to get help in the best way possible. 



Lindsey graduated with an MBA in 2009. Since then, Lindsey has worked in the retail and consumer service industry as a manager, advisor, and marketer. Lindsey is also the head writer and Co-founder of Lindsey is based in Morgantown, West Virginia.

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