Old Navy Christmas Return Policy (All You Need To Know)

Old Navy Christmas Return Policy

Buying Christmas gifts can be a risky business, particularly when it comes to something that is as size-specific and style oriented as clothing.

If you’re thinking of shopping at Old Navy this year, then you will want to know: what is the Old Navy Christmas return policy?

Items bought at Old Navy between October 24 and December 24 can be returned up until January 15, or 30 days from purchase, whichever is later.

Read on to find out all you need to know in regard to this policy and how returns work at Old Navy.

Who Are Old Navy?

Before we get into the details of the return policy that you get at Old Navy around the holidays, we should give a quick overview of the company itself.

Old Navy is an American retailer that specializes in clothing and accessories, owned by the gigantic, multinational Gap corporation. The brand originated not too long ago, in 1994, when it was founded as a new, less expensive division for Gap, originally named “Everyday Hero”.

It is known for selling discounted clothes at a better price than you would get from Gap or Banana Republic stores, and it has become highly successful in the United States.

They now operate over 1,100 locations with reported revenue of $4 billion in 2019.

What Christmas Gifts Can You Buy At Old Navy?

If you’re looking to shop at Old Navy for Christmas gifts this year, then you have a good selection to choose from.

Their stores are notoriously large, and their shelves are filled with all kinds of clothes and accessories to suit a wide range of different people.

At Old Navy, you can buy:

  • Clothing for Men, Women, Girls, Boys, Toddlers, and Babies
  • Activewear
  • Swimwear
  • Pajamas and Loungewear
  • Shoes
  • Accessories
  • Jewelry
  • Beauty and Wellness Items
  • Maternity Clothing
  • Pet Clothing

There is certainly a lot on offer in Old Navy stores and online at their website, but what if your items don’t fit or the person you are buying them for just doesn’t like the style that you’ve chosen? Do you have additional return options around the holidays?

What Is The Old Navy Christmas Return Policy?

There are a lot of retailers that recognize how difficult it is to make returns for gifts.

You often end up buying the item well in advance of it actually being seen by the person that you’re giving it to, and it can be tricky to get back to a store during the holiday period.

For that reason, you often find extended or adjusted return periods around Christmas that help to make things a little bit easier.

The Old Navy Christmas return policy gives you a lot more flexibility for purchases that are made in the lead-up to Christmas. Any items that you buy between October 24 and December 24 can be returned up until January 15, or 30 days after purchase if that is later.

This essentially allows you to have more than double the standard returns window if you are buying in late October or early November.

It’s a really helpful policy for most people, as it means you can get your Christmas shopping done a little early while still having the opportunity of getting a return or an exchange after it has been gifted.

What Is The Standard Old Navy Return Policy?

The Old Navy Christmas return policy is basically an extension of the time window that is allowed for normal returns the rest of the year, so we should have a look at how the standard policy works, what you are covered for, and how to make a claim.

The normal Old Navy return policy allows you 30 days from the date of purchase to make a return. You are eligible for a replacement order or a refund if the item is returned in its original condition: unwashed and unworn.

How Long Do You Have To Make A Return?

For making a return at most times of the year, you have 30 days from when you bought the item, or from the date that it was shipped to you, if it was an online order.

When it comes to the holidays, though, that time period is longer.

Items bought from October 24 to December 24 can be returned all the way up until January 15, or the standard 30-day period if that is later.

What Are You Covered For?

Old Navy is very clear in the wording of their return policy that you will only get a refund or an exchange on items that are in their original condition. This means that they can’t be washed, and they can’t be worn.

In reality, trying an item of clothing on once to see if it fits will almost always mean that it is still eligible for a full refund, providing the tags are not removed and no damage is caused.

For most clothing stores, this is a pretty standard policy, and you would rarely expect to get a refund on something that was not brought back in good enough condition to be sold again.

On top of this, any items which are “damaged or defective” (due to manufacturing or material faults) can be returned or exchanged at any time, which means there is no time limit if there is a genuine issue with the product.

Are There Exceptions To The Old Navy Return Policy?

There are a few things that cannot be returned at Old Navy. Swimwear and Masks are ineligible for returns, as are Final Sale items.

That means that if you buy any product that is marked as “Final Sale” in-store or online, then it will not be possible to get a refund or an exchange for that item.

How Do You Make A Return At Old Navy?

Actually making a return is pretty straightforward, and it shouldn’t cost you anything either, as long as the item is eligible.

You have two main options that you can go for:

  1. Return the item directly to a store. Simply find any Old Navy store near you and bring the item in with either the shipping label, receipt, or the original credit card that was used for purchase.
  2. Return the item by mail. You can use the Old Navy returns form to generate a prepaid UPS label, package your item with the packing slip, attach the shipping label, and drop it off at your nearest UPS location.

Once your return has been processed, you will be refunded the cost of any merchandise directly to the original form of payment.

You can return most online items to a store unless they are marked as “Mail Only”, or were purchased on Shopify, the Instagram Shop, or the Facebook Shop.

When it comes to items bought in-store, they need to be returned in-store as well – you can’t send these back by mail.

How Do You Return Gifts To Old Navy?

Of course, at Christmastime, you may well be trying to return a gift, rather than an item that you purchased yourself. Can you do this at Old Navy?

Actually, Old Navy makes it very easy to make gift returns. You can opt for an exchange on your item, rather than a refund, or you can receive an Options gift card for the original price that was paid.

Just like standard returns, gift returns and exchanges are free and you can even use a prepaid UPS label to cover the shipping cost.

Can You Return Gap, Athleta, or Banana Republic Items To Old Navy?

Old Navy is part of the much wider Gap family, so you might think that they would accept returns from other stores within the company, but that is not the case.

You need to process any return or exchange for a product that was purchased at Gap, Banana Republic, Athleta, or Old Navy, with the store from which it was originally bought.

Basically, only Old Navy products can be returned to Old Navy.

Can You Get A Gift Card For Old Navy?

If you’re a little unsure about buying clothing or accessories for someone as a gift, you could always opt for a gift card instead. It may feel slightly less personal, but with a gift card you can’t get the size, fit, or style wrong – and you don’t even have to choose what it gets spent on.

You can get specific gift cards for Old Navy, Gap, Banana Republic, and Athleta, or you can choose to get an Options gift card, which can be used to make purchases at any Gap, Old Navy, Banana Republic, or Athleta location, including Outlet and Factory stores!


So, what is the Old Navy Christmas Return Policy? Well, it’s a very generous extension to the standard policy that you get for the rest of the year.

At Old Navy, any purchases made between October 24 and December 24 can be returned up until January 15, or 30 days from purchase if that is later.

Returns need to be in original condition, meaning unworn and unwashed. It is very easy to get your money back on a purchase that you made – or get an exchange or gift card value for something that was gifted to you.




Lindsey graduated with an MBA in 2009. Since then, Lindsey has worked in the retail and consumer service industry as a manager, advisor, and marketer. Lindsey is also the head writer and Co-founder of Rvandplaya.com. Lindsey is based in Morgantown, West Virginia.

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