Kohl’s Jewelry Return Policy (Rings, Necklaces, Worn + More)

kohls jewelry return policy

Do you know what Kohl´s jewelry return policy is? this is one of the questions our readers ask a lot. Well, we´ve got you covered.

Beginning in 2022, customers will have 180 days to return or exchange any piece of jewelry they’ve purchased from Kohl’s, including rings, necklaces, bracelets, and other jewelry. Customers are permitted to return jewelry even if it has been worn very lightly and does not need to provide a receipt in order to do so.

Returns may be made either in-store or by sending the item back in the mail. 

Continue reading if you are interested in finding out more information regarding the different types of jewelry returns that are accepted at Kohl’s, the procedure for exchanging jewelry items, and how to send returns via mail. 

Returning Jewelry to Kohl’s Without the Box 

In most cases, Kohl’s will accept returns of jewelry even if the item was not returned in its original packaging.

This is the case so long as the jewelry has not been severely worn or damaged. Kohl’s tends to prefer that its product be returned in their original packaging. 

Be aware, however, that employees at Kohl’s maintain the right to refuse a return if the item being returned does not contain the original packaging.

It is important to make sure that you keep all of the packagings until you are certain that you will not be returning the item to Kohl’s.

This will allow you to avoid any inconveniences that may arise. 

Read also: What is Kohl’s Return Policy After Christmas? (Secrets Nobody Is Talking About)

Returning Jewelry to Kohl’s Without a Receipt 

Even if you have misplaced the original receipt for the jewelry you purchased from Kohl’s, you could still return the item.

When you go to make the return, you must also bring the same credit card or debit card that you used to make the purchase, whether you paid with a Kohl’s card, a card issued by a third party, or cash. 

If you use this card to make a purchase at Kohl’s, an employee there will be able to locate it and provide you with a full refund or a replacement.

On the other hand, if Kohl’s is unable to record your purchase, you may be given a store card that can be redeemed for cash or used to make any other kind of purchase in the store. 

Returning Worn Jewelry to Kohl’s 

Returns are accepted at Kohl’s for jewelry that has been worn or used only very lightly. Kohl’s reserves the right to decline the return of the piece of jewelry if it appears to have sustained an excessive amount of damage.

It is important to keep in mind that the amount of wear that a piece of jewelry must have, in order for it to be deemed unsuitable for a return will vary from store to store because employees at Kohl’s will provide their discretion in determining this factor. 

Can Wedding Rings be Returned to Kohl’s? 

Because Kohl’s does not impose a value limit on jewelry returns, the retailer accepts the return of any ring or other piece of jewelry, regardless of how much it may have cost.

This includes rings that were ordered through Kohls.com or resized by Kohl’s to fit your requirements, as well as rings that were resized by Kohl’s to fit your specifications. 

Can Necklaces be Returned to Kohl’s? 

In the same way that it does with rings, Kohl’s will let customers return necklaces and other types of jewelry for a full refund, even if they have worn the items.

Therefore, so long as you return the jewelry within the allotted timeframe of 180 days and it doesn’t appear to have been significantly damaged, Kohl’s will gladly process your return. 

Can I Exchange Rings That Are the Wrong Size? 

If a customer orders a custom ring and it turns out to be the wrong size, Kohl’s will let them exchange it for a different size at no additional cost.

In order to complete the transaction, you will need to select a ring that has the same monetary worth as the initial one that you bought. 

Keep in mind that the largest ring size that Kohl’s stores carry for women is a size 7, so if you need a ring that is a different size, you would have to order the substitute ring online.

Apart from that, if you ever need the replacement ring to be resized, Kohl’s will send it off to a specialist to be resized without charging you the added cost that would normally be associated with this service. 

Can I Return Jewelry Purchased Online? 

Even if you have purchased your jewelry from Kohls.com, the Kohl’s store nearest you will still be able to handle the return transaction for you.

You will be required to provide a payment receipt from the initial purchase in order to be eligible for a full refund.

This information is accessible through your Order History on Kohls.com; however, Kohl’s would prefer that you provide it to them in printed form.

Once they have received this, Kohl’s will be able to handle the return without any problems or complications. 

Can I Return Jewelry to Kohl’s By Mail? 

There is a straightforward procedure for you to follow in order to return jewelry purchased from Kohls.com via the postal service.

It is important to keep in mind, however, that jewelry that is returned to Kohl’s by mail must pass a more stringent quality check.

If you’ve already made up your mind, the process of sending back your jewelry to Kohl’s for an exchange or refund is as follows: 

  • You can print the Order Invoice off of Kohls.com by logging into your shoppers’ account there. 
  • Create your own Kohl’s Return Form by printing it out and filling it out. 
  • Place all of the pieces of jewelry as well as the return form and the invoice inside of the box that you will be using. 
  • Check that all of the tags are still attached to the jewelry you are returning, and make sure that it does not appear to have been worn or damaged in any way. 
  • Send the package back to us using the address that is printed on the Return Form. 

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Lindsey graduated with an MBA in 2009. Since then, Lindsey has worked in the retail and consumer service industry as a manager, advisor, and marketer. Lindsey is also the head writer and Co-founder of Rvandplaya.com. Lindsey is based in Morgantown, West Virginia.

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