Do you know what the Discount Tire replacement policy is? Well, you are at the perfect place to find the answer to such a question.
Discount Tire is the largest independent tire retail company in the world. From its humble beginnings in a single store in Michigan over 60 years ago, Discount Tire (known as America’s Tire in parts of California) now has over 1,000 locations all over the United States.
Discount Tire sets itself apart from large, big box tire retailers with its excellent customer service and expert staff.
One of the best advantages of buying tires at Discount Tire is its tire replacement policy. Discount Tire offers a program called Certificate for Repair, Refund, or Replacement that you can purchase as an add-on when you buy your tires. Similar to a warranty, this Certificate is basically an exchange program for your tires if your original tire has an issue.
Let’s go through all the details of Discount Tire’s tire replacement and repair policies, including their unique Certificate program.
Table of Contents
What is Discount Tire’s Certificate for Repair, Refund, or Replacement all about?
Most tire retailers will offer a prorated warranty which offers partial refunds depending on the age of the tire.
Discount Tire does offer a free, prorated road hazard warranty as well, however, they also offer a Certificate for Repair, Refund, or Replacement. Here are the details about this program:
- If your tire becomes defective or fails due to a non-repairable road hazard and can no longer hold air, the Certificate covers its repair or replacement, as long as the tire is less than 3 years old and has more than 3/32” of tire tread depth remaining.
- With the Certificate, Discount Tire will either repair the tire or refund the full purchase price of the original tire including sales tax. You then have the option to purchase a replacement tire at the refund price. There is no prorating according to tire wear.
How do I get a Certificate? Is it free?
The Certificate for Repair, Refund, or Replacement is not free, but it may be worth it if you buy expensive tires or drive on rough, problematic roads.
The cost of a Certificate is based on a percentage of the price of the tire you are buying, generally from $10 to $100 per tire.
When you purchase a tire from Discount Tire (or Discount Tire Direct), your Sales Representative will ask you if you want to purchase the Certificate.
If you decline at the time but then change your mind, don’t worry. You have up to 30 days after purchasing your tire to buy the Certificate. You can either go back into the store or you can call them.
Read also >> Is Discount Tire’s Warranty Transferable? (Coverage + More)
How do I redeem my Certificate?
If you find your tire is damaged or defective and can no longer hold air, you’ll need to check a few things before redeeming your Certificate for a replacement tire.
First, you’ll need the sales receipt (or online proof-of-purchase). You’ll also need to make sure your tire meets these two criteria: the tire must be less than 3 years old, and the tread depth must be more than 3/32”.
If you are close to a Discount Tire location:
If you need to replace your damaged tire and you are close to a Discount Tire location, you’re in luck. Head to the location with the damaged tire and receipt.
They will validate the Certificate and inspect the tire. After inspection, they will determine if they can repair it.
If they can’t repair it they will give you a refund, which you can use to purchase a replacement.
If you aren’t close to a Discount Tire location:
Unfortunately, you may need to replace your damaged tire where it is not convenient to get to a store location, or after hours when locations are closed.
If that is the case, you can call Discount Tire Consumer Affairs at 800-589-9642 or 888-774-6560. They will guide you through the Certificate redemption process.
If you had to make an emergency repair and replaced your tire:
In the worst-case scenario, you may have to make an emergency repair and simply can’t get to a Discount Tire location.
Luckily, you may still be able to redeem your Certificate and get the cost of the replacement tire reimbursed.
Call Consumer Affairs at 800-589-9642 or 888-774-6560 within 5 business days of the date of repair and they will determine if you can get reimbursement.
Read also >> Costco Tire Warranty – Replacement Policy (How It Works)
What if I don’t purchase a Certificate? Can I still get a replacement tire?
If your tire becomes damaged or is defective and you didn’t purchase a Certificate, Discount Tire offers a free, prorated road hazard warranty as an alternative.
Most brand-name tires also come with a manufacturer’s limited warranty, which will vary depending on the brand of the tire.
Finally, many tire brands will offer a promotional warranty period (usually lasting 30 days) to encourage customers to try their tires.
If you need to replace your defective tire, simply bring it in with your purchase receipt or online proof-of-purchase.
There is no time limit to Discount Tire’s road hazard warranty, however, remember it is prorated, meaning you will get less of a refund as time passes after the purchase date.
Are there exceptions to the Certificate Program?
As with any warranty program, there are some exceptions to Discount Tire’s Certificates.
The following situations will not be covered by the Certificate program:
- Damage caused by a vehicle collision, vandalism, tire chains, a mechanical defect with your vehicle, abuse, or normal wear and tear.
- Any pre-existing damage will not be covered.
- Any loss that may have resulted from damage to the tire.
- Tires with less than 3/32” of tread depth remaining are not covered.
- Tires older than 3 years old.
Does the Certificate program cover all tires sold at Discount Tire?
All tires sold at Discount Tire will be covered by their Certificate program or a manufacturer’s warranty.
However, there are some types of tires that do not come with a manufacturer’s warranty due to the nature of their use.
This includes competition tires, ATV tires, mud tires, trailer tires, and some winter tires.
References
https://www.americastire.com/customer-service/return-policy
https://www.discounttiredirect.com/customer-service/return-policy
Recent Posts
Have you ever asked yourself or your friend if Discount Tire Warranty is transferable? What does a tire warranty cover? Well, you are at the perfect place to find the answer to such a...
Have you ever asked yourself or your friend what is Costco Tire Warranty, the replacement policy, and how it works? Well, you are at the perfect place to find the answer to such a question. If you...