Dell Monitor Replacement Policy (What’s Covered + More)

Do you know what Dell replacement policy for monitors is? this is one of the questions our readers ask a lot. Well, we´ve got you covered.

Dell Inc., is one of the world’s largest suppliers of personal computers. Begun by Michael Dell in his college dorm room, Dell Inc. grew quickly by offering custom-built PCs directly to consumers.

By avoiding retail mark-ups, Dell was able to offer these PCs at reasonable prices, which proved wildly successful. Dell is now a global technology company known for its customer service and risk-free return policy.

So, what is Dell’s monitor replacement policy? Dell offers a limited hardware warranty on their monitors that covers defects in materials and workmanship. If your monitor is defective and is still under warranty, Dell will replace it at no cost to you. Dell uses an advanced exchange program to replace monitors. They will ship a new monitor out to you, then you use that packaging to ship the defective monitor back to them.

In this article, you will discover all you need to know about Dell’s warranty and replacement policies for your monitor.

Table of Contents

What is Dell’s warranty for monitors?

Dell offers limited hardware warranties for their monitors ranging from 90 days to 5 years. The warranty covers defects in materials and/or workmanship. If your monitor is defective, Dell will replace it free of charge under this warranty.

If you purchased the monitor on its own and not as part of a computer system, you can find the time frame of your warranty by checking on your packing slip, sales invoice, or original sales receipt.

If your monitor is certified in accordance with TCO Certification, it will have a 3-year base warranty with an extended warranty of up to two years. This information will also be on your packing slip, invoice, or original sales receipt.

If you purchased the monitor as part of a computer system, the monitor will be covered by the system’s limited hardware warranty. You can find the time frame of this warranty by looking on your packing slip, sales invoice, or original sales receipt.

When you purchase a new monitor either directly from Dell or from a third party retailer, you also have the option to purchase extended warranties that provide even longer coverage.

The warranty begins on the date listed on the packing slip, invoice, or receipt. It is important to keep this document as you may need it to prove your warranty coverage, especially if you purchased your monitor from a third party retailer.

What are exceptions to Dell’s monitor warranty?

The following situations are not covered by warranty:

The monitor is found to have damage from an external cause such as an accident, electrical power issue, abuse, or misuse.
The monitor had service completed on it by an unauthorized service provider.
The monitor uses parts or accessories not supplied by Dell.
The recommended preventative maintenance or product instructions were not followed.
The monitor has a missing or altered service tag or serial number.
Normal wear and tear.
The warranty also won’t cover a monitor if Dell has not received payment for it yet.

For more information about Dell’s limited hardware warranty, click here.

My monitor isn’t working, how do I get it repaired or replaced?

Before you contact Dell, they ask that you make sure you have tried a few things first to troubleshoot your monitor:

Install any updates
Use Dell’s SupportAssist to troubleshoot issues with the monitor. If you need assistance or downloads for SupportAssist, click here.
Access dell.com/support for any additional troubleshooting advice.
Run hardware diagnostics.
Consult your owner’s manual.

If you’ve tried these methods of troubleshooting and your monitor is still having issues, contact Dell or an authorized representative before your warranty expires.

How do I contact Dell or an authorized representative?

You can contact Dell online through dell.com/support. You can also call Dell Hardware Warranty Support at 1-800-624-9896.

If you purchased your monitor from Best Buy, take your monitor to your nearest Best Buy location along with your original sales receipt.

Have your Dell Service Tag or order number available when you contact Dell. They will guide you through additional troubleshooting over the phone or online to determine if the monitor is indeed defective.

My monitor is defective, what do I do next?

Once you’ve contacted Dell and they’ve determined your monitor is defective, they will ship a replacement out to you, usually by the next business day.

Once you receive the new monitor, make note of what is included in the package. As a rule, whatever new parts they ship to you, you need to return the originals back to them, using the packaging the new monitor was shipped in.

For example, if the new replacement monitor is shipped to you with the cord, stand and cables, you will need to ship back the old monitor, cord, stand, and cables.

Conversely, If the monitor arrives by itself with no peripherals, only send back the monitor. By using the existing packaging the new monitor came in, you help ensure the original monitor will be delivered safely back to Dell.

When Dell sends a replacement monitor to you:

When Dell sends a replacement monitor to you, they will ask for a valid credit card number. They won’t charge anything on it as long as you return the original, defective monitor back to them within 10 days of receipt of the replacement. If 10 days have passed and they haven’t gotten the original monitor, they will charge you the current market price of the new monitor.

Dell will also need to confirm the defective monitor is covered under warranty. If they find it is not covered, you have the option to return the new one back to them at your cost.

If you want to keep the replacement, you will be charged the current market price of the replacement.

What if my monitor is out of warranty?

If your monitor’s warranty coverage has expired, or Dell finds damage that isn’t covered by the warranty or voids the warranty, your best option is to find a local monitor/TV repair shop that can assess and repair the monitor.

Dell does not repair monitors and will only replace monitors during the warranty period.

References

https://www.dell.com/learn/us/en/uscorp1/terms-conditions/art-limited-hardware-warranties

https://www.britannica.com/topic/Dell-Inc