AutoZone Battery Replacement Policy (Warranty, Rules + More)

AutoZone Battery Replacement Policy

Have you ever asked yourself or your friend what AutoZone battery replacement policy is? Well, you are at the perfect place to find the answer to such a question.

If you have recently purchased a new car battery from AutoZone only to find out that it is not the right kind of battery for your car, you are probably hoping that you can return it.

So, what is AutoZone’s battery replacement policy? AutoZone will accept returns on batteries within 90 days of the original purchase date. However, this is provided that the battery is in its original condition and packaging, and that you have a receipt. If the battery is defective, it must be returned within the warranty period indicated on your receipt.

The rest of this article will go into detail about AutoZone’s battery return policy, when you can return your battery, and more.

What is the AutoZone battery replacement policy?

AutoZone will accept returns on car batteries as long as it is within 90 days of the original purchase date.

You must have a receipt to return the battery, and the battery must be in its original condition and packaging.

If you have a defective or faulty battery which has been installed in your car, that can be returned as well. However, it must be returned within the warranty period that will be indicated on your receipt.

When can I return my battery?

You can return your car battery to AutoZone under a set of specific circumstances. Firstly, the most straightforward kind of return is when the battery has not been opened or used at all.

In this case, AutoZone will accept the return within 90 days of purchase. The battery must be unused and in its original packaging.

If the battery is defective or does not fit in your car, don’t worry—you can still return it. You will be eligible for either an exchange for a new battery or a refund within 90 days of purchase.

Provided you have your receipt, you will get your refund in the same method that you paid. So, if you paid using a credit card, your money will be returned back to that credit card. If you paid in cash, you will receive cash back.

You can also receive store credit or exchange for your battery, depending on what you wish to receive. AutoZone should give you the option to choose.

Read also: Costco Car Battery Replacement Policy (Warranty Explained)

How long will it take to get the refund on my battery?

As long as you are eligible for a refund, it will not take long at all for you to receive your money back. If you paid using a credit card, it will take two to three business days for the money to be released back onto your card.

If you paid using cash or a debit card, you will get the refund immediately, as long as you have your original receipt.

Just visit your local AutoZone and present them with the receipt and the battery, letting them know what the issue is with the battery.

If it is unused and unopened, the return process will go very simply and easily. If your battery is defective, you must ensure that it is within the warranty period of your specific battery.

Will AutoZone accepts a battery with no receipt?

Company policy states that you must have an original receipt when making a battery return to AutoZone.

However, if you have lost your receipt, there are a few ways that the store employees can attempt to look up your transaction information.

You can contact AutoZone’s customer service line at 1-800-288-6966 to have someone look up the transaction information for your purchase.

This is usually done the most easily if you paid using a card. If you paid using cash, it may be more challenging to look up your order details.

If you do not have a receipt and AutoZone is unable to look up the details of your order, they may still accept your return. However, this will be up to the discretion of the manager of the AutoZone.

If they do accept your return, you will not be able to receive a refund to your original form of payment. Instead, you will receive an exchange or store credit.

How long does the battery warranty last?

How long the battery warranty will last does not depend on AutoZone, but rather on which brand and type of battery you buy. Every brand has their own individual warranty period.

The warranty period of your specific battery will be indicated on your receipt. For example, Platinum and Duralast Gold brand batteries have a warranty period of three years.

Econocraft, however, has a 90-day warranty period. Valucraft has a one year warranty period, while Duralast has a two year warranty period.

Other brands may also vary, so you should be sure to check your receipt. If you are still unsure after looking at your receipt, you can ask an AutoZone employee for assistance.

Warranties will also expire under various circumstances, such as if you sell your vehicle or if your battery malfunctions due to mistreatment of the vehicle or improper installation of the battery.

How can you claim your AutoZone car battery warranty?

Luckily, claiming your AutoZone car battery warranty is a simple process. All you need to do is go to your local AutoZone location and speak to the customer service employees.

They will ask you for a government-issued ID in order to help verify your purchase.


So, what is AutoZone’s battery replacement policy? Well, if you have purchased a new car battery from AutoZone, they will install that battery for you for free.

However, you must do so at an AutoZone location which offers installation services, as they will not come to your home to provide installation.

If you did not purchase the battery from AutoZone, they may still install it for you, but they may charge you an installation fee.

Before purchasing a new battery, you should always check if your battery simply needs to be charged.

AutoZone can also do this for you, even if you did not purchase the battery from their store! They can also charge the battery for you if that is necessary.

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Lindsey graduated with an MBA in 2009. Since then, Lindsey has worked in the retail and consumer service industry as a manager, advisor, and marketer. Lindsey is also the head writer and Co-founder of Lindsey is based in Morgantown, West Virginia.

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