If you have ever made a purchase from the incredibly popular retailer Hollister, you may find yourself needing to make a return or exchange. But what if the items you purchased were on clearance? Can you still return them?
So, what is Hollister’s clearance return policy? Sale and promotional items are not excluded from their return policy. You can still return items that were on clearance. However, if those clearance items were part of a promotional sale (for example, $10 off 3 or more items) then Hollister reserves the right to adjust your refund to reflect the terms that you qualify for minus the items you returned.
The rest of this article is going to go into detail about Hollister’s return policy, how you can make returns, where to send them, and more.
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What is Hollister’s Clearance Return Policy?
Luckily, Hollister has a pretty flexible return policy. Like we outlined in the previous section, even sale and clearance items may be returned. However, there are some rules and exclusions which do apply.
If you are unhappy with your order or if the items do not fit as they should, you can return or exchange your items either online or at a Hollister store.
You must have a receipt, invoice, or order confirmation in order to be allowed to make your return.
If you want to receive a refund to your original form of payment, such as your credit card or cash, you must make the return within 30 days of your original purchase.
If you make a return after this date, you will only be eligible for a refund through a Hollister gift card.
Can I return items without a receipt?
Yes, you can return your items without a receipt. However, you will have to do this in a physical Hollister store. You will also have to provide valid forms of identification in order to allow Hollister to track your returns.
This is to prevent people from abusing the Hollister return policy. So, if you return things without a receipt, the company will keep track of how many times you are doing so.
Eventually, you will no longer be allowed to make such returns.
It should also be noted that if you make a return without a receipt, you are not eligible for a refund to your original form of payment.
You will only be able to make an exchange OR receive a refund in the form of a Hollister gift card.
Can I return items after 30 days?
Yes, you can return items after 30 days. However, you will not be eligible to receive a refund back to your original form of payment.
Instead, you will only be able to get your refund as a merchandise credit (in the form of a Hollister gift card).
How do I return items to a Hollister store?
Returning items to a Hollister store is quite simple. In fact, it is much easier than doing so online. All you must do is take your items and your proof of purchase to your nearest Hollister store.
Once there, you will find a sales associate and inform them that you need to make a return or exchange. They will ask you for the items and proof of purchase.
If you do not have the receipt or order confirmation, they will ask you for your identification in order to keep track of your receipt-less returns.
The sales associate will then be able to process the return for you. If you have all of the necessary information and your return has been made within 30 days of your original purchase date, you will be able to receive a refund back to your original form of payment.
If it is after 30 days or you are missing your proof of purchase, then you will receive a refund in the form of a Hollister gift card.
How do I return items online?
Returning items online requires a few more steps than doing so at a Hollister store.
First, you must visit the Help page on Hollister’s website. From there, you will be able to find a button that says “Start My Return.” This button will be located under the Returns & Exchanges tab. Click here.
If you have a Hollister account, you will be prompted to sign in now. If you do not have an account, and if you checked out your purchase as a guest, you will be able to enter your email and phone number in order to look up your order.
If you have an account, you will be able to view your order history once you sign in.
Once you have located your order, you will be provided with further instructions.
You will be given the option to mail back your items to Hollister using a pre-made mailing label, or you can use your own shipping carrier to send your items back to Hollister at your own shipping cost.
If you use the pre-made label, you will be charged $7 for shipping, deducted from your refund.
What is Hollister’s return address?
If you choose not to use the pre-made return label that Hollister will provide you, then you must use your own shipping carrier to return your clothing and accessories.
The address you will send your returns to is as follows:
Hollister Co. Returns
100 Hollister Co. Way
New Albany, OH, 43054
So, what is Hollister’s clearance return policy? Luckily, there is no special policy regarding clearance items, and you can return them just as you would return anything else to Hollister.
This policy states that items must be in their original condition, you must have a receipt or other proof of purchase, and you must make the return within 30 days of the original purchase date.
If you do not have your receipt or proof of purchase, or if longer than 30 days have passed since your purchase, you may still be able to make your return.
However, you will not be able to receive a refund to the original form of payment you used. Instead, you will only be able to get a refund in the form of a Hollister gift card.
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