Disney Store Christmas Return Policy (What You Need to Know)

Disney Store Christmas return policy

Lindsey, do you know what Disney store Christmas return policy is? This is one of the questions our readers ask a lot. Well, we´ve got you covered.

While the Disney Store is a great place to shop for iconic and infamous movie characters and cartoons. A lot of the products sold by this company aren’t cheap, so ensuring they offer a decent return policy is essential.

Disney’s Christmas return policy allows customers to purchase items between November 1st and December 18th, with a return window until January 25th. Customers returning Christmas gifts will receive a gift card as a refund. 

With all the Christmas products Disney stores have to offer, it is imperative you know what their return policy is on all of them.

What is the Disney Stores Christmas Return Policy?

Typically, you only have 30 days from the purchase date of an item for a full refund from the Disney store, in-store or online.

However, between November 1st and December 18th, customers have the ability to return Christmas items and gifts to the store until January 25th. 

This option is offered to allow recipients of a gift to return the product in the same amount of time as they would have if they purchased it on their own. 

Any product bought after December 18th is obligated to follow the same return policy listed above of a 30-day return timeframe.

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What Do You Need to Return a Christmas Item to the Disney Store?

To return a Christmas gift to the Disney store, you must present the original receipt in order to receive the refund to the same method of payment used when purchasing it.

If you received a Christmas gift from the Disney Store and were provided a gift receipt, you can take the item back and receive store credit for the full amount of the product price. 

You can use this store credit to purchase just about anything available in the store or online. 

What if You Don’t Have a Receipt at All?

There are a lot of people out there who tend to toss their receipts or will lose them within minutes of having them in their possession.

Luckily, the Disney Store doesn’t judge those who aren’t so cautious with their receipts and is happy to provide you with a gift card to cover the return. 

What if You Are Past the Return Date?

For those who go to the store to return a Christmas item or gift after the return date allotted, you are still entitled to a refund. However, that is only offered in the form of store credit, even if you have the original receipt.

For these types of returns, you are also required to bring a valid form of a government-issued photo ID.

Keep in mind that Disney Store employees have the right to refuse any returns without a valid receipt, especially if you take things back often.

How Do You Return Christmas Items to the Disney Store?

Whether you bought Christmas decorations for your home or received a Disney product as a gift, you can easily return them in two different ways.

The first, and most obvious way, is to take it back to a local brick-and-mortar store. Once you get there, you can head to the customer service desk, where the cashier can help you complete the return process.

What About Online?

The second option is to return your item by mail. You can get through this process online by submitting a request online. In this request, you will be asked to fill out the following information.

  • Your email address 
  • The order Number 
  • The reason why you are returning the item
  • The Item Number(s) or the item SKU(s) 
  • Whether you want to return or exchange the item
  • Details explaining why you are requesting the return
  • Any pictures relating to why you are returning the item, if applicable.

Once your request is received, it is reviewed by a customer service representative, and if you qualify for the return, the company will send you an email with a pre-paid shipping label.

When shipping your items back by mail, make sure to include your name and address, placing it where it is easily seen.

Without this information, your return will be refused.

How Long Do I Have to Wait For a Refund?

If you return your Christmas items in-store, you will receive a refund immediately. If you have the original receipt, the only wait time you should expect to encounter is the one from the bank. 

If you are returning a gift, you will get your gift card that same day, and it can be used right away.

If you return your products online, Disney asks you to allow 1-2 business weeks for the return to be processed. 

Can I Return Something to Disney Even if I Opened it? (Like a Christmas Sweater?)

Disney has a pretty nice return policy in place, providing customers with a decent holiday return timeframe and allowing returns without receipts. 

Unfortunately, one area this company won’t sway on is providing a refund on items that have been used or worn.

This means you cannot return a sweater you wore to a holiday party, realizing afterward you didn’t really like it as much as you thought you did.

What Items Are Not Returnable?

Even though you have the option of returning the majority of products from the Disney Store within the allotted time period listed above. There are a few items that are not subject to a return; these products include,

  • Special order items
  • As is items
  • Personalized items
  • All sales final items
  • Any Opened DVDs or videos

Can I Return a Disney Gift Card I Received as a Christmas Gift?

A lot of people will give Disney gift cards to their friends and family as Christmas gifts. These cards can be an awesome present to receive for many, but for some, not so much.

Unfortunately, if you are the recipient of a Disney gift card, you do not have the option of returning it to the store.

However, the person who initially paid for the gift card can take it back to the store as long as it still has the entire balance left and they still have the original receipt.

While you can’t exchange the gift card, you can get the balance returned to the same method of payment used to buy it.

Gift cards with partial balances are not qualified for an exchange or return, nor can they be returned without a receipt.

What Christmas Items Does Disney Sell?

Disney stores are loaded with great gifts for Christmas. You can purchase unique Disney character-themed Christmas apparel, toys, and games.

Some of the best-selling a Christmas products offered by this company are their character-inspired Christmas tree ornaments. 

These are perfect for collecting, with new options coming out every year. Some of these ornaments are reoccurring, while others are limited releases or items that mark a specific anniversary of the movie it represents.

Can You Exchange Disney Products During Christmas Time?

Yes, you can exchange Disney items as long as you have the original receipt and the product is in brand-new, unused condition.

If the new item you choose is more money than the one you returned, you are responsible for paying the remaining balance.

You will receive a refund for the remaining balance on a gift card if it is less.

Summing Things Up

The Disney Store is a great place to do all of your holiday shopping.

This company offers customers a wide array of products, complete with their favorite childhood characters and the newest additions to the Disney family.

Luckily, with such as excellent Christmas return policy, you can pick up a gift you think is great without worrying about whether or not the recipient will also like it.




Lindsey graduated with an MBA in 2009. Since then, Lindsey has worked in the retail and consumer service industry as a manager, advisor, and marketer. Lindsey is also the head writer and Co-founder of Rvandplaya.com. Lindsey is based in Morgantown, West Virginia.

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